Pharmacy Patient Associate (2026-7246)

1. About Our Client:
The organization operates within the healthcare support sector, focusing on patient assistance programs designed to help individuals access coverage for prescribed medications. It addresses challenges related to medication accessibility and insurance coverage by facilitating patient enrollment and communication with healthcare providers.
2. About the Opportunity:
The Pharmacy Patient Advocate plays a critical role in supporting patients through the enrollment process for patient assistance programs. This position ensures patients receive timely access to medication coverage by managing communications and administrative processes that facilitate program participation.
3. Responsibilities:
Review and process patient enrollment forms for the Patient Assistance Program (PAP)
Assist patients by verifying pre-screening and qualification tasks for PAP enrollment
Inform patients and healthcare providers about application approvals, denials, and next steps
Schedule medication treatments to be sent to patients or providers
Manage inbound and outbound phone support for the PAP
Communicate daily with patients and authorized representatives about eligibility and status
Request supplementary information from patients or representatives as needed
Prioritize workload to meet processing timelines
Explain PAP details to patients, representatives, providers, and office staff
Respond to inquiries from patients, providers, advocates, and caregivers
Report adverse events and product complaints per standard procedures
Perform daily operations specific to assigned programs
Maintain patient confidentiality at all times
4. Requirements:
High school diploma or equivalent
Two years of customer service or customer-focused work experience
One year of call center experience
Knowledge of insurance and benefits investigations, including U.S. private and government payers
Proven ability to deliver consistent high-quality service
Preferred:
Associate degree or technical training in a related field
Two years’ experience in pharmacy, managed care, Medicaid/Medicare, pharmaceutical or biotech manufacturing, insurance, or related fields
Experience with HIPAA and patient services
Bilingual in English and Spanish
Skills:
Empathy and compassion
Strong verbal and written communication
Organization and attention to detail
Ability to manage multiple priorities
Flexibility and adaptability
Independent and team work capability
Basic math and logical problem-solving
Effective stakeholder communication
Comfort interacting with diverse populations
Proficiency in Microsoft Word, Excel, and Outlook
Tact and diplomacy handling difficult situations
Sensitivity and passion for patient interaction
Physical Requirements:
Work performed 100% indoors
Extensive manual dexterity for keyboarding, mouse, and phone use
5. Pay Range and Compensation Package:
The expected base pay range for this position is $19 to $24 per hour, varying based on location, skills, experience, and qualifications
Eligible employees may access a comprehensive benefits package including health, dental, and vision insurance; retirement plans; paid time off; paid parental leave; employee assistance programs; and performance bonuses
6. Benefits & Perks:
Health insurance
Dental insurance
Vision insurance
Retirement plan options
Paid time off
Paid parental leave
Employee assistance programs
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes