Sr. Product Manager - Advocate Assist - Remote

1. About Our Client:
The organization operates in the healthcare technology sector, focusing on improving health outcomes by connecting individuals with care, pharmacy benefits, data, and resources. It addresses the complexity and fragmentation in healthcare by supporting consumers and operational teams through integrated services and digital tools, aiming to enhance health optimization on a broad scale.
2. About the Opportunity:
The Sr. Product Manager - Advocate Assist is responsible for leading the development and implementation of AI-powered tools that support Advocates in delivering accurate, compliant, and confident responses to complex member inquiries. This role focuses on creating a streamlined omni-channel operational experience that empowers employees to serve consumers effectively, improving quality, efficiency, and user confidence.
3. Responsibilities:
Translate AI-generated actions and answers into clear, advocate-ready experiences with appropriate explanations and guidance
Ensure AI answers align with advocate workflows and language
Collaborate with design and engineering teams to integrate AI assistance into operational tools
Maintain quality standards by validating accuracy, consistency, and compliance of AI responses
Manage risks by clearly communicating limitations and uncertainties to Advocates
Support user acceptance testing, deployment readiness, and scaling of new capabilities
Work with operations and training teams to prepare Advocates for AI tool adoption
Monitor performance and adoption metrics to identify improvements
Gather and analyze advocate feedback to drive continuous product enhancements
Lead cross-functional collaboration across product, engineering, data science, operations, compliance, and governance
Communicate progress, risks, and value delivery to stakeholders
4. Requirements:
6+ years of product management experience with complex, workflow-driven tools
2+ years experience working with Generative AI, decision support, or intelligent automation tools
Proven ability to operate at the intersection of AI, operations, and user experience
Strong collaboration and communication skills
Ability to work effectively with ambiguity and complex domain knowledge
Quality-focused mindset prioritizing advocate trust and operational excellence
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes