Senior Product Manager – Consumer Experience & Digital Engagement

1. About Our Client:
The organization operates in the enterprise conversational AI and digital transformation industry. It addresses the challenge of enabling seamless, intelligent customer engagement across digital channels for large brands globally. By powering nearly a billion conversational interactions monthly, the program provides advanced conversational AI platforms that deliver rich data analytics and safety tools, supporting better business outcomes.
2. About the Opportunity:
The Senior Product Manager – Consumer Experience & Digital Engagement is responsible for leading the strategy and execution of the Consumer Experience Platform. This role focuses on enhancing first-party customer engagement channels such as web messaging windows and mobile SDKs to create intuitive, personalized, and secure conversational experiences. The position significantly impacts customer satisfaction and business results by transforming complex customer journeys into seamless digital interactions.
3. Responsibilities:
Develop and communicate the product vision and strategy aligned with the organization’s AI-first platform goals.
Prioritize features based on customer feedback, market insights, usability research, and analytics, focusing on consumer engagement and AI-powered interactions.
Plan and maintain a product roadmap covering web and mobile consumer experiences, AI workflows, and platform extensibility.
Collaborate with cross-functional teams including Engineering, Design, AI/ML, Customer Success, Sales, and Platform teams to deliver scalable and intuitive experiences.
Advocate for user-centered design to improve accessibility, reduce friction, and increase engagement in digital customer journeys.
Conduct customer research by engaging with enterprise clients and product teams to identify needs and translate them into product opportunities.
Monitor industry trends and competitive offerings to inform product strategy.
Partner with Marketing, Sales, and Customer Success to launch new features, drive adoption, and communicate product value.
Define and track key product metrics such as engagement, conversion rates, satisfaction, and AI adoption.
Maintain thought leadership by staying updated on advancements in AI, conversational interfaces, and digital engagement technologies.
4. Requirements:
Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA preferred.
Over 5 years of product management experience delivering enterprise SaaS products or platforms.
Experience with customer-facing digital products across web, mobile, messaging platforms, or SDKs.
Proven collaboration with UX designers to develop accessible and user-centric experiences.
Ability to define product strategy, prioritize initiatives, and manage roadmaps in Agile environments.
Strong analytical skills using qualitative and quantitative data.
Excellent communication and leadership skills with experience influencing cross-functional teams.
Direct engagement experience with enterprise customers to understand digital journeys and business objectives.
Technical aptitude to work with engineering teams building scalable consumer platforms.
Passion for AI and solving complex business problems through product design.
5. Pay Range and Compensation Package:
The salary range for this role is $130,000 - $145,000 USD, with final compensation determined by factors including location, skills, experience, education, and certifications.
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes