Store Manager

The Roles:
To be responsible for the efficient running and operations of the store
To Develop and grow the ready-to-wear & made-to-measure areas of the business.
To Market & network Gieves & Hawkes locally & regionally
To lead, develop and manage an outstanding team who consistently deliver an exceptional customer experience.
To achieve and exceed set financial targets and KPI’s
To always be an ambassador of the brand and key corporate values
Responsibilities:
Financial Targets
To achieve set financial targets on a daily/weekly/monthly/quarterly and annual basis
To liaise with and update the Reginal Manager regarding all financial targets and weekly reports relating to the department.
To ensure that the sales team are updated daily with progress on the weekly, monthly and year to date performance and tasked accordingly
KPI Management
Daily, weekly, monthly and Annual KPI management including but not limited to conversion rates, ATV, UPT and CRM Data Capture – all for both the store and the individual members of the team.
Customer Service
To always deliver an outstanding customer experience
To always maintain excellent levels of customer service within the store
Engage with customers making purchases to establish their present and future requirements.
To monitor and deliver outstanding after sales service
To ensure a well-trained, well-groomed, enthusiastic sales team are always on hand to meet, greet and host their customers
Visual Merchandising
To ensure the store delivers an outstanding customer experience the highest standards of housekeeping and visual merchandising standards must be maintained.
Stock Management and Security
To ensure that the store has correct stock levels, always, and that replenishment orders are placed in liaison with the merchandise and planning team.
To monitor and act upon all stock and takings discrepancies immediately in liaison with the Stock Control Dept and Merchandise and Planning Dept
To ensure that weekly and seasonal deliveries, goods in and out and negative stock procedures are undertaken as per the set G&H guidelines
Team Management
To effectively manage staff, in close liaison with the Human Resources dept. With reference to recruitments, induction, training, disciplinary matters, appraisals and payroll. To ensure that correct staffing levels are always maintained
To ensure everyone in the team receive thorough product knowledge training throughout the year
To hold daily meetings to ensure the team is updated and to receive feedback on all relevant store matters
To ensure that all staff are well always presented and portray an appropriate brand and company image
To maintain close communication with the company’s HR manager and HR Dept
To have a good awareness and understanding of the company’s disciplinary procedures as stated in the company handbook
To motivate the team through encouragement, setting of individual objectives and accountabilities, giving reinforcement and feedback to enhance the team’s development and performance
Health and Safety
To ensure that the store complies with the company’s H&S policy.
Marketing
· Achievement of CRM Data capture targets against sales placed through the till
· Work with the Regional Manager/Marketing Manager to plan localised events and to ensure invitation lists are accurate and relevant customers are invited
Requirements
Minimum of 3/5 years’ experience in luxury retail, ideally menswear, at an Assistant Manager or Store Manager level
Passion for driving new business & networking with business/individuals
Clear, concise, polite communication essential
Expert in people management & improving team performance
Passionate about of all things tailoring, with a desire to increase this knowledge.
Proficient in English, both verbal and written.
Able to work under pressure, managing multiple scenarios at any given time, finding solutions
Immaculately presented
Punctual, flexible, and able to adapt to the needs of the business at short notice

Employment type
Full-time

Work arrangement
No