Assistant Manager

The Role
As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives.
You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service.
Leadership & People Development
Coach, motivate and develop colleagues to achieve their full potential
Support recruitment, onboarding and retention of top talent
Deliver regular performance conversations and feedback
Help create a positive, energetic and high-performing team culture
Lead by example, demonstrating professionalism and accountability
Commercial Performance
Support delivery of all revenue streams including memberships, Personal Training and secondary spend
Drive sales performance through effective member engagement and conversion
Monitor and improve club KPIs and business performance metrics
Support local marketing activity and member growth initiatives
Identify opportunities to improve profitability and operational efficiency
Member Experience
Create an exceptional experience for every member, every visit
Build a welcoming and inclusive club environment
Resolve member queries and concerns with professionalism and urgency
Drive member retention through exceptional service standards
Ensure delivery of Everlast's member journey programmes and initiatives
Operational Excellence
Support the day-to-day running of the club
Ensure company processes, standards and initiatives are delivered effectively
Maintain exceptional standards of cleanliness, presentation and safety
Ensure compliance with company policies and procedures
Support Health & Safety compliance, risk management and pool plant operations where applicable
Adaptability & Accountability
Take ownership of challenges and deliver practical solutions
Respond positively to change and support colleagues through it
Maintain high standards, even in a fast-paced environment
Act as a role model for professionalism, resilience and continuous improvement
What We're Looking For
Essential
Previous leadership experience within fitness, leisure, hospitality or retail
Strong track record of leading teams and delivering business results
Excellent communication and interpersonal skills
Commercial awareness with the ability to influence performance
Passion for delivering exceptional customer experiences
Flexible approach to working patterns, including evenings, weekends and Bank Holidays
Desirable
Level 2 Fitness Qualification
Experience working within a gym, health club or leisure environment
Knowledge of membership sales, retention and fitness operations
Pool plant and Health & Safety experience

Employment type
Full-time

Work arrangement
No