Special Projects, AI Agents Team

About the Opportunity
The company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Its unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. Leading companies use the platform to power world-class customer experiences every day.
Born from a renowned AI lab, the company has secured significant funding from leading investors. Its leadership includes some of the foremost minds in AI today. The CEO founded and led key AI platforms at a major technology company before joining this organization to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future with the company.
About the Role
The company's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that change Customer Experience for F500 companies.
The organization is hiring its founding Special Projects Lead on its AI Agent Team. This role will play a critical part in scaling the AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for the AI Agents team across process, product, and go-to-market.
Key Responsibilities
Business Operations
Team operations: Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance.
Knowledge management: Design an AI-powered “second brain” to centralize team know-how. Establish clear documentation standards and drive accountability for subject-matter owners across specialized topics.
Scale the team: Develop internal tools and processes to enable scaling. Work as a multiplier across hiring processes (funnel optimization, events) for a team that is on a significant headcount trajectory.
Special Projects
Lead cross-functional projects at the intersection of product, go-to-market, and operations—deployment pattern synthesis, verticalization, AI Agent product SKUs.
Seed key initiatives, scaling them from idea to proof-of-concept before housing them in new roles (e.g., verticalization, Agent Academy for customers).
Grow the AI Agent and deployment brand by driving content & thought leadership across the team (blog posts, team spotlights, deployment case studies).
Required Qualifications
Bias towards action: No playbook needed — figure it out and move.
Comfortable at every altitude: Equally at home developing strategy as building automations.
Strong operational background: Experience building playbooks, pipelines, automations, and scaled operational processes.
4–8 years of experience in high-velocity environments; mix of builder/operator and strategic experience (business operations, strategy & operations, chief of staff, product strategy / operations, or other operator at a fast-scaling tech company).
Exceptional communication, tailored to audiences at different levels.
Preferred Qualifications
Experience in a startup or high-growth environment.
AI-native or Agent-building experience.
Perks & Benefits
The organization offers a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
Flexible PTO to take the time you need, when you need it.
Paid parental leave for all new parents welcoming a new child.
Retirement savings plan to help you plan for the future.
Remote work setup budget to help you create a productive home office.
Monthly wellness and communication stipend to keep you connected and balanced.
In-office meal program and commuter benefits provided for onsite employees.
Compensation
The company’s approach to compensation is simple: recognize impact, reward excellence, and invest in its people. It offers competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what is expected to be paid for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
OTE Range: $170,000–$225,000 + Offers Equity

Work arrangement
Yes