Volunteer Caring Caller Team Leader

He aha te tūranga - About the role:
It's easy to become isolated when partners and friends pass on or when family members don't live close by. And if you're unable to get out or you're unwell, it can be hard to meet people. Just having someone ask about your day can make all the difference to how you're feeling. Looking forward to a good conversation can really brighten up the day.
Our Caring Caller programme is a telephone friendship service. We match volunteers with clients around the country who would benefit from regular connection.
This volunteer Team Leader position is integral in ensuring our programme provides both our volunteers and clients with a seamless experience, by supporting our incredible Caring Caller volunteers. We are looking for a new Team Leader to support our Whangārei team. The role involves:
Attraction, recruitment, and training of new volunteers
Providing support and mentoring advice to your team of volunteers
Ensuring all clients are receiving compatible matches that are meeting their needs
Providing reporting to relevant St John staff
Maintaining strong relationships with local Area Committee and attend meetings as required/invited
Organising recognition events, meetings, and training for the team
Please note, this is an unpaid, voluntary position.
Ko wai koe - About you:
This role is flexible and can work around your availability, ideally you will be able to commit at least 2-3 hours per week. You have the option of joining as a Caring Caller and being matched with suitable client/s however, this is not mandatory.
To be successful in this role, you will have:
Excellent communication skills, an empathetic personality, and a genuine interest in the well-being of others
Previous team management experience
Administration experience
Competent computer skills
Successful applicants will receive training with on-going support, and membership of Hato Hone St John (which gives free ambulance service for immediate family).

Employment type
Casual

Work arrangement
Hybrid