Product Quality Assurance Manager

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.
Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.
We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.
Essential Skills:
Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
Strong communication skills
Strong problem solving and analytical skills
Excellent problem-solving ability
Would like to work as part of a self-organizing Scrum team in a scaled agile framework
Must be a self-starter and loves to collaborate with the team and client
Strong training and facilitation skills, with the ability to conduct effective Knowledge Transfer (KT) sessions and upskill team members and stakeholders
Work Set-up:
Hybrid set-up
October: On-site training in Singapore (travel provision included).
November – December: Continuation of training on-site in Manila.
Standard work arrangement resumes thereafter, in line with the assigned project’s requirements.
Requirements, Duties and Responsibilities:
Lead by example in performing mobile and web software testing, verification and validation
Set the best practices and highest standards for quality management governing project deliverables and how requirements of the project will be achieved
Prepare team plan for implementation and maintenance particularly of the Automated Test Suite including the DevOps pipeline
Perform project and team management of QA automation projects (monolithic, frontend, microservices, API) by having full responsibility for the quality of work, overseeing day-to-day-activities, providing progress reports, and maintaining effective communication with client counterpart
Perform his/her duty as the main quality gate keeper and take the full ownership of all QA activities within the agile team assigned to him/her
Play a key role in ensuring appropriate standard of quality assurance implemented in all Test Phases
Act as quality advocate on behalf of the Client(s) and internal stakeholders, to confirm the delivered product solution fits for purpose and meet the business requirement
Closely collaborate with all other team members (scrum master, developer, business and project stakeholders)
Being positive and solution-oriented towards team members and stakeholders
Exercise critical, quality-oriented and skeptical thinking about the product solution
Participate in the daily stand-up meeting, presents testing progress and challenges
Actively acquire information from stakeholders rather than relying entirely on written specifications
Work effectively to define testable user stories, and to prepare test scenarios and test cases
Execute and automate test cases
Accurately evaluate and report test results, test progress and product quality
Responding to change quickly, including changing, adding or improving test cases
Implement a well-structured approach to test defect management and incident reporting
Constantly look at ways to improve processes and deliverables
Plan and organize their own work
Ensure effective issue escalation when there is a significant threat to delivery
Communicate progress to stakeholders
Keep abreast of new digital product and technology trends that may significantly affect the operations of the Client
Keep up to date on training and continuous personal development plans
Assist in pre-sales, post-sales and product development to win and maintain clients
Align with the culture of the company
Participate in company events that foster camaraderie and build rapport and teamwork
Communicate regularly and effectively with Client and customers as needed
Familiarity and relevant experience with the insurance industry
Conduct Knowledge Transfer (KT) sessions and training for team members and stakeholders, including during the Singapore (October) and Manila (November–December) training engagements.
Develop and deliver training materials, guides, and documentation to support upskilling and smooth knowledge handover.
Requirements
Qualifications:
5+ years of experience in quality assurance or software testing, with at least 2 years in a QA leadership or management role
Proven experience building and leading a QA team, including hiring, mentoring, and performance management
Strong understanding of manual and automated testing methodologies across web and/or mobile applications
Hands-on experience with test automation frameworks (Selenium, Cypress, Playwright, or similar)
Experience designing and maintaining test plans, test cases, and QA documentation
Familiarity with CI/CD pipelines and integrating automated testing into deployment workflows
Solid understanding of the software development lifecycle (SDLC) and Agile/Scrum methodologies
Experience with bug tracking and test management tools (Jira, TestRail, Zephyr, or similar)
Strong analytical and problem-solving skills, with a keen eye for detail
Excellent communication skills and the ability to collaborate cross-functionally with engineering, product, and design teams
Experience defining and tracking quality metrics (defect rates, test coverage, escaped defects, etc.)
Contributions to open-source projects or a strong personal project portfolio
Prior experience mentoring or leading engineers
Strong communication skills and comfort working in a collaborative, fast-paced environment
Ability to thrive in a fast-paced environment while managing competing priorities and driving successful project outcomes.
Prior experience conducting Knowledge Transfer (KT) sessions, training, or facilitation for teams and/or clients is highly preferred.
Willingness and availability to travel to Singapore for training in October, and to continue training in Manila from November to December.

Work arrangement
No