Sales Trainer

We are seeking a highly motivated Sales Trainer with proven experience in the travel and tourism domain to join our L&D team. The role involves designing, delivering, and evaluating training programs that equip our employees with process knowledge, system proficiency, and exceptional customer handling skills. The ideal candidate possesses in-depth knowledge of travel processes, excellent facilitation skills, and a passion for driving performance improvement.
Key Responsibilities
Conduct effective new hire training programs covering travel processes, and company service standards.
Drive refresher training sessions to enhance process knowledge, customer handling, and quality adherence.
Develop and update training content, SOPs, manuals, and e-learning materials relevant to travel domain workflows.
Facilitate cross-training and upskilling sessions in coordination with business requirements.
Monitor training effectiveness using assessments, feedback, and post-training performance reports.
Mentor and support employees in meeting service, compliance, and productivity expectations.
Required Skills & Qualifications
Minimum 3 years of experience as a Process Trainer in the travel / tourism / BPO/ ed-tech sector.
Excellent facilitation, communication, and interpersonal skills.
Proven ability to create engaging training content and deliver results in a fast-paced environment.
Flexibility to work with cross-functional teams and adapt to changing business priorities.
What We Offer
Exposure to global travel industry processes.
Opportunity to contribute to organizational learning and performance impact.
Professional development and certification sponsorships.
A collaborative and employee-friendly culture.

Work arrangement
No