Key Account Manager

Company Description ESHOPNIX is a growth-focused digital agency dedicated to helping brands define and amplify their voice in the digital space. Over the past 11+ years, the company has partnered with entrepreneurs, startups, and established businesses to create measurable growth and long-term brand impact. With more than ₹10 Cr in marketing spend managed, 450+ projects delivered, and 70+ brands transformed, ESHOPNIX combines data-driven strategy with creative storytelling. The team operates as a strategic partner and digital backbone, supporting clients across industries with innovative campaigns and tailored solutions. ESHOPNIX is committed to building enduring brand legacies rather than just running short-term campaigns.
Role Description The Key Account Manager will manage and grow relationships with key client accounts, ensuring their needs are understood, addressed, and translated into effective digital strategies. This full-time, on-site role is based in Jaipur and involves acting as the primary point of contact for key clients, coordinating internal teams to deliver projects on time and within scope. Day-to-day responsibilities include developing account plans, monitoring performance metrics, identifying upsell and cross-sell opportunities, and presenting regular performance reviews and strategic recommendations. The role also requires resolving client issues promptly, maintaining high levels of customer satisfaction, and aligning campaign execution with client business goals. The Key Account Manager will collaborate closely with marketing, creative, and operations teams to drive client success and long-term partnerships.
Qualifications
Candidates should possess strong Account Management and Key Accounts skills to manage client relationships and drive retention and growth.
Candidates should possess solid Business Planning and Analytical Skills to interpret data, build account strategies, and support decision-making.
Candidates should possess excellent Customer Service skills to handle client queries, resolve issues, and maintain high satisfaction levels.
Relevant experience in digital marketing, agency or consulting environments, with a focus on managing strategic client accounts.
Strong communication, presentation, and negotiation skills, with ability to collaborate effectively across internal teams.
Proven ability to work in a fast-paced, target-driven environment and prioritize multiple client initiatives.
Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.

Work arrangement
No