Training Environment Specialist

Hi Connections
Teamware is hiring for LMS Support role
Location: Bangalore
NP:Immediate
Experience:5+years
Interview:Face to Face
JD:
The LMS Support Specialist for Enterprise Learning will help maintain and support Learning Manager (ALM) to ensure employees have a smooth, reliable learning experience. This is a great entry point into the learning technology space — you'll build hands-on expertise in the platform while being the front line of support for learners and content teams. You'll work closely with Business System Analysts (BSAs) and partners across Legal, Security, Procurement, and Talent Development, with plenty of mentorship and room to grow your LMS skills over time.
What You'll Do
Respond to learner questions and troubleshoot training issues within defined SLA, delivering a consistently helpful and positive support experience
Learn the ins and outs of Learning Manager so you can confidently guide learners and content teams through platform features and common issues
Assemble learning plans and training courses in Learning Manager as outlined by content teams, within defined SLA
Support test plans and perform testing across platforms & browsers as part of go-live checklists, providing readiness reporting to content teams
Assist with the rollout of new or improved LMS capabilities by gathering and relaying employee use cases and feedback
Help identify opportunities to improve the learner experience, flagging ideas for automation or process improvements to senior team members
Build working knowledge of LMS product capabilities over time and help spread awareness of new features and updates
Support day-to-day operational efficiency, including self-service resources for common learner questions
Qualifications
2+ years of experience in an administrative, customer service, or technical support role (LMS experience a plus, not required)
Genuine interest in learning new systems and technology — comfort exploring a platform to figure out how it works
Strong customer service mindset with a friendly, patient, and clear communication style
Detail-oriented and organized, with the ability to manage multiple requests and follow through within SLA
Good written and verbal communication skills
Collaborative team player, eager to build relationships across teams
Willingness to learn content authoring tools (e.g., Captivate) is a plus
Familiarity with ServiceNow or similar ticketing/incident management tools is a plus, not required
If Interested share cv to Manasa.a@twsol.com

Work arrangement
Hybrid