Live opening · Posted 10 hours ago
The key details from the original listing.
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Description supplied by the original job listing.
Key Responsibilities:
Collaboration with customers and partners to identify and resolve potential issues
Independent handling of support tickets and coordination of fixes with 3rd level support
Responding to inquiries via phone, Email, and ticketing tool
Support with the installation and configuration of the VusionGroup solution
Troubleshooting system, network, and software issues
Targeted follow-up and analysis of inquiries
Process documentation and preparation of relevant reports
Education:
HTL diploma, ongoing or completed university of applied sciences (FH) or university degree
Experience:
Experience using remote support tools is an advantage
Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
Professional experience is an advantage
Skills/Abilities:
Strong implementation skills, assertiveness, and initiative
Willingness to travel and perform
Customer-oriented working style
Good communication skills
Friendly and strong team player
German Level C1 and good English skills, both written and spoken
Employment type
Full-time
Work arrangement
Hybrid
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