Customer Relations Management Representative

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Job Title: Customer Relations Management Representative
Location: PT Tech by Timken - Wadsworth, OH (on-site)
Employment type: Full-time, Exempt (salary)
Pay: Starting pay based on experience and education level; range starts at $55,000
What We Offer
Competitive Pay
Comprehensive benefits package, including medical, dental and vision coverage
Benefits start on first day of employment
401(k) retirement savings plan with generous company match
10 paid holidays per year plus paid vacation
Paid parental leave at one year of service
Employee discounts on products and services
Education expense reimbursement, eligible to apply at first day of employment
Opportunities for professional development and career growth
Position Summary:
Provide a range of customer service functions according to customer requests using technical product knowledge. Duties consist of answering sales calls and responding to emails, text, and customer portals to assist customers in ordering products. Quote pricing and delivery on products; pricing and delivery on special order items. Understand customer requests for technical and/or account status information. Know where to look for and find that information and relay it back to the customer in a timely and professional manner. Receive general direction from the Sales Support Manager; however, required to work on an independent basis.
Responsibilities:
Serves as a representative of the Company and must display courtesy, tact, consideration, and discretion in all interactions with customers and coworkers. Must be able to develop friendly relationships with customers over a period of time.
Quote pricing and delivery for customers via phone, fax and e-mail.
Facilitate customer orders and confirm delivery dates with Manufacturing or appropriate Distribution center.
Maintain communication with the Sales Support Manager to confirm delivery and price on any special order items.
Ensure adequate stock is available when promising delivery dates, and if delivery cannot be met, the Rep must contact the customer directly to inform them of the situation.
Coordinate logistical flow of items throughout company to fulfill customer requirements. This is accomplished with a high level of personal communication.
Account ownership from launch through complete sales cycle of determined customers.
Liaison for account to include full management of customer portals.
Self-starter, with ability to problem solve and present solutions for continuous improvement of customer experience.
Strong SAP experience.
Process mapping reviews and improvements.
Required Qualifications:
High school diploma or GED with at least 3 years of related experience
Preferred Qualifications:
Associates in a related field
Experience in SAP