Associate Support Engineer

At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing measurement and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted ad spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.
Branch Is At a Rare And Exciting Inflection Point. We've Gone From High-growth Startup To Market Leader, And We're Continuing To Grow With Purpose. Here's Why Now Is The Time To Join
People & Culture: People are our foundation. Our teams are built on exceptional talent density — individuals who are driven, collaborative, and humble, all sharing a commitment to delivering outstanding work.
Top-Tier Customers & Global Scale: We work with the world's fastest-growing and most iconic brands (think Walmart, Marriott, Adobe, Sephora, Chipotle, CVS Aetna, T-Mobile, Citi, NBC / Peacock), so your work has massive reach and visibility.
Momentum & High-Impact Stage: We're scaling fast, but not bloated. We're big enough to matter, but small enough for you to make a significant dent with meaningful ownership.
Profitability & Recognized Workplace: We're committed to creating a sustainable, long-term business with a strong foundation, as well as a standout workplace (named a Best Place to Work by Fortune, Inc., Forbes, and Comparably in 2024 and 2025).
Associate Support Engineer
Branch Global Technical Support Team comprises a bunch of talented and motivated professionals with a strong focus on customer success. Our Team is at the core of Branch’s business, supporting both our customers and partners in providing a world-class support experience. The team will be working very closely with the Engineering team to fix bugs, provide valuable product feedback, and most importantly to provide a fulfilling customer experience.
We are seeking a motivated and skilled Associate Support Engineer to join our Global Support Team. You will be the first point of contact for our customers and partners across the globe.
As An Associate Support Engineer, You Will
Debug and troubleshoot technical issues across mobile apps and our Branch platform
Provide technical assistance to developers and marketers who use the Branch SDK and attribution solutions.
Resolve issues related to SDK Integration (iOS, Android & Web platforms)
Ensure smooth integration and functionality for our clients.
Work closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges.
Escalate bugs to our Internal Engineering Team and providing feedback to our Product teams.
Manage bug queue to ensure issues are followed up on and resolved
Write and Query databases using SQL.
Document our robust Knowledge Base repository to keep content up-to-date.
Contribute to enhancements across support processes and tools.
Drive miscellaneous engineering projects to push our business forward.
You’ll Be a Good Fit If You Have
B.E/B.Tech or an equivalent degree in Engineering
1-2+ years of experience in Mobile (iOS, Android, Web) Development
Previous experience in client-facing role or can demonstrate experience in end to end development of a mobile app
Knowledge in building SQL queries for data analysis and debugging.
Excellent oral and written communication skills
Strong customer focus & multi-tasking skills
A growth and learning mindset, with a willingness to continuously develop skills and embrace new challenges.
Nice To Haves
Familiarity with the Ad Tech industry
Experience in Data Analysis & Reporting
Advanced SQL Knowledge
Ability to communicate (spoken and/or written) in Korean or other languages
Passion and Knowledge of AI Tools
This role will be based at our Bengaluru, India office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines.
The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.
Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
A Little Bit About Us
Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.
Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.
Candidate Privacy Information
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Work arrangement
Hybrid