Inside Sales Executive

Join Mechtex as an Inside Sales professional and manage the complete post-sales order execution process. From order confirmation and ERP processing to payment coordination, internal follow-ups and dispatch.
Job Summary
We are looking for a results-driven and self-motivated Inside Sales Executive to manage the post-sales order execution process, ensuring smooth coordination between customers, Sales and internal departments from order confirmation through payment, ERP processing and dispatch.
Key Responsibilities
Process and verify customer POs, quotations, pricing, payment terms, quantities and delivery requirements.
Punch confirmed orders accurately into ERP/SAP and maintain complete order records.
Coordinate with Sales for pricing, commercial approvals, customer requirements and order clarifications.
Follow up with customers for POs, advance payments, technical/commercial information and required documents.
Coordinate internally with Engineering, Production, Purchase, Stores, Quality, Accounts and Dispatch to ensure timely order execution.
Track order status and proactively identify and escalate production, payment, documentation or delivery delays.
Coordinate with Accounts for payments, credit approvals, invoices and outstanding amounts.
Coordinate dispatch readiness, documentation, transport requirements and share dispatch/tracking details with customers.
Support Sales with order history, customer data, repeat-order opportunities, upselling and cross-selling.
Maintain accurate order trackers, customer records and ERP data.
Identify recurring bottlenecks and contribute to improving order-processing SOPs and internal workflows.
Requirements & Qualifications
0-1 years of experience in Inside Sales, Sales Coordination, Order Management or B2B Sales Support.
Strong communication, follow-up and coordination skills.
Good understanding of quotations, POs, invoices, payments and commercial terms.
Proficiency in MS Excel/Google Sheets and ERP/SAP.
Understanding of engineering, motors, electrical components, automation or industrial B2B products preferred.
Highly organised, detail-oriented and capable of managing multiple orders and stakeholders simultaneously.
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Work arrangement
No