Live opening · Posted 9 hours ago
Network/IT Operations Manager
Neev · Mumbai Metropolitan Region (On-site)
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At a glance
The key details from the original listing.
CompanyNeev
LocationMumbai Metropolitan Region (On-site)
Salary1.2M INR/yr - 1.7M INR/yr
Work modeNo
Source
Linkedin
Listed9 hours ago
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About the role
Description supplied by the original job listing.
IT Operations ManagerIn-Office Mumbai, Maharashtra, India
Job Description 3: IT Operations Manager
Experience: Minimum 7 years in enterprise IT operations management
Education: BE / B.Tech / MCA / M.Sc in relevant disciplines
Certification: ITIL v3/v4 Foundation or Managing Professional preferred
Core Qualifications & Competencies
Deep expertise in ITIL frameworks, specifically Incident, Problem, Change, and Configuration Management.
Strong background in managing shift rotations, resource scheduling, and operational governance under a 16x6 model.
Demonstrated ability in stakeholder management, vendor governance, and SLA/KPI reporting.
Key Responsibilities
Oversee daily 16x6 operational delivery, ensuring proper shift overlap, coverage, and handovers.
Act as the management escalation contact for critical incidents and SLA breach risks.
Lead Problem Management workflows to ensure thorough RCAs and permanent resolution of recurring issues.
Drive operational alignment with Cisco standards, client compliance requirements, and continuous service improvement (CSI).
Manage client communication, operational governance reviews, and team performance metrics.
Skills: noc operation,it operations,communication,problem management,change management,configuration management,banking domain,incident management,bfsi,itil
Work arrangement
No
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