Field Coordination Manager

This is a Fully Remote Job
About Our Client:
The organization operates in the manufacturing industry, focusing on enhancing manufacturing uptime through advanced condition monitoring solutions. It addresses the challenge of maintaining continuous, reliable manufacturing operations by providing predictive maintenance technologies. The team comprises skilled engineers and business leaders dedicated to advancing predictive maintenance to support global manufacturers.
About the Opportunity:
The FIELD COORDINATION MANAGER leads the real-time field support and escalation functions to ensure smooth field operations. This role is vital in quickly resolving issues, supporting field teams, and maintaining a positive customer experience, directly impacting operational continuity and customer satisfaction.
Responsibilities:
Manage all real-time field support and escalation activities
Serve as primary contact for urgent scheduling conflicts and field issues
Quickly resolve technician availability, customer escalations, and schedule disruptions
Coordinate with Scheduling to adjust plans minimizing operational impact
Facilitate communication among field teams, customers, and internal stakeholders during live operations
Monitor and improve resolution times for field-related issues
Support field technicians with necessary resources and information
Identify recurring issues and collaborate on long-term solutions
Lead, coach, and develop the support team
Maintain strong relationships with customers and internal teams
Support system and process improvements for better field visibility and responsiveness
Requirements:
Minimum 2 years experience in customer support, field operations, or coordination
Experience managing high-volume support environments
Leadership or coaching experience
Strong communication and problem-solving skills
Familiarity with CRM and support tools, Salesforce preferred
Pay Range and Compensation Package:
Base salary range: $90,000 to $110,000 USD plus equity and benefits
Variable pay, bonuses, and other cash compensation discussed during interviews
Salary determined by role, location, skills, experience, and education
Benefits & Perks:
Competitive compensation package including stock options
Flexible work schedule
Comprehensive benefits including retirement plan match
Unlimited paid time off
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes