Customer Service Associate / Sales Staff

Company Description V-Mart Retail Ltd. is a “One Stop Family Shop” offering a wide range of retail products and categories designed to meet the needs of all family members. The company operates multiple store formats, including V-Mart Aspire for youth-oriented fashion and V-Mart Plus for contemporary styles that cater to customers from kids to senior citizens. V-Mart Corporate focuses on fashion for working professionals aged 21–35 through its Gold Line Fashion range, while V-Mart Values provides quality, value-for-money products tailored to the economic profile of each region. Across all formats, V-Mart emphasizes convenience, trend-driven assortments, and a customer-centric approach to retail.
Role Description This is a full-time, on-site Customer Service Associate / Sales Staff role based in Nagercoil. The role involves greeting customers, understanding their needs, and guiding them to suitable products across various categories and store formats. Daily responsibilities include maintaining product displays, ensuring shelves are well-stocked, managing basic inventory checks, and keeping the store clean and organized. The associate will handle billing and cash transactions accurately, assist with returns or exchanges, and resolve customer queries in a polite and professional manner. The role also requires working as part of a team to meet sales targets, supporting promotional activities, and providing feedback on customer preferences to store management.
Qualifications
Candidates should possess strong customer service and interpersonal skills, with the ability to communicate clearly and courteously with diverse customers.
Candidates should possess sales and retail skills, including product knowledge, upselling, and basic understanding of visual merchandising.
Candidates should possess basic numerical and cash-handling skills, along with comfort using point-of-sale (POS) systems or willingness to learn.
Candidates should possess problem-solving and conflict-resolution skills, and be able to manage customer concerns calmly and professionally.
Candidates should possess time management and teamwork skills, and be able to work flexible hours, including weekends and holidays, as required.
Minimum educational qualification of high school diploma or equivalent; prior experience in retail or customer-facing roles is an advantage.
Ability to stand for extended periods and perform routine physical tasks associated with store operations.
Local language proficiency and basic English communication skills preferred; familiarity with fashion and family-focused retail is beneficial.

Work arrangement
No