Network Traffic support

This role is for one of our clients
Industry: Computer and Network Security
Company Name: Vehere
Seniority level: Mid-Senior level
Min Experience: 10+ years
Location: Mumbai, Maharashtra, India
JobType: full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We are looking for an experienced Network Traffic Support professional with 10–18 years of experience in network operations, traffic management, and enterprise technical support. The ideal candidate will have strong experience supporting complex network environments, troubleshooting traffic-related issues, and ensuring the availability, reliability, and performance of critical network infrastructure.
This role will involve working closely with network engineering, infrastructure, security, operations, and customer-facing teams to identify and resolve network traffic issues. The candidate should be comfortable handling complex incidents, performing root-cause analysis, coordinating escalations, and providing timely technical support to customers and internal stakeholders.
Key Responsibilities
Provide technical support for network traffic, connectivity, routing, switching, and performance-related issues
Monitor network traffic and identify unusual patterns, bottlenecks, latency, packet loss, and connectivity problems
Troubleshoot complex network incidents and ensure timely resolution in accordance with defined SLAs
Act as a senior escalation point for critical customer and network-related issues
Work with customers to understand technical problems, gather relevant information, and provide appropriate resolutions
Collaborate with network engineering and infrastructure teams on complex troubleshooting and service-impacting incidents
Perform detailed root-cause analysis and prepare incident reports for recurring or major network issues
Analyze network logs, monitoring data, traffic flows, and performance metrics to identify potential problems
Support network changes, upgrades, maintenance activities, and traffic optimization initiatives
Maintain accurate documentation of incidents, troubleshooting procedures, network issues, and resolutions
Participate in incident, problem, and change management processes
Coordinate with internal teams and external vendors when issues require specialized technical intervention
Proactively identify recurring network problems and recommend improvements to enhance service reliability
Provide regular updates to customers and stakeholders throughout the incident lifecycle
Good-to-Have Skills
Customer Support and technical customer interaction experience
Strong understanding of TCP/IP, DNS, DHCP, HTTP/HTTPS, VPN, routing, and switching concepts
Experience with network monitoring and traffic-analysis tools
Familiarity with technologies such as BGP, OSPF, MPLS, SD-WAN, firewalls, load balancers, and proxies
Experience working in enterprise or large-scale network environments
Knowledge of ITIL-based incident, problem, and change management processes
Strong analytical and troubleshooting abilities
Excellent communication and stakeholder-management skills
Ability to handle high-priority incidents and work effectively under pressure
Experience working with geographically distributed teams and customers is an advantage
Candidate Profile
The ideal candidate should bring 10–18 years of relevant experience in network support, network operations, technical support, or a closely related domain. Strong problem-solving skills, customer orientation, and the ability to independently manage complex technical issues are essential. The candidate should be capable of translating technical problems into clear explanations for customers while coordinating effectively with internal engineering teams.

Work arrangement
No