INTERNAL ONLY - Guest Support Worker, Main Temporary Full-Time

Job Title: Guest Support Worker Temporary Full-Time - Internal Only
Reports to: Manager of Guest Services
Location: Main Building
Employment Type: Temporary Full-Time
Type: Union
Rate of Pay: $25.65 per hour
Hours: Flexible - Days, Evenings, Weekends
The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
Build rapport using harm-reduction, trauma-informed, and person-centered approaches
De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
Collaborate with internal teams and external partners to ensure continuity of care
Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
Maintain accurate notes and contribute to communication and documentation
Participate in team meetings, training, and service improvement initiatives
Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands
Open to cross-training across Mercy House
What You Bring
Post-secondary education in healthcare, social services, or related field
Experience in shelters, residential care, or community support
Knowledge of community resources for those facing homelessness and addictions
Strong communication, interpersonal, and problem-solving skills
Ability to work with diverse populations and a commitment to equity and inclusion
Comfortable with physical tasks (lifting up to 50 lbs)
Able to work independently and in a team
Clear Record of Conduct and Vulnerable Sector Check required.
Equivalent education/experience may be considered.
CLOSING DATE: October 6, 2026

Employment type
Temporary - Full-time

Work arrangement
No