Guest Support Supervisor

Guest Support Supervisor
Reports to: Manager of Guest Services
Location: St. John's, NL
Employment Type: Permanent Full-Time
Hours: Monday-Friday
PCN: 01-300-002
The Gathering Place is a community health centre located in downtown St. John's that provides a range of programs and services to individuals experiencing poverty, homelessness, food insecurity, and other barriers. Each day, staff and volunteers work together to provide meals, health services, housing supports, and social programs in a safe and welcoming environment.
Our work is grounded in dignity, respect, and harm reduction. We believe everyone deserves access to support, community, and opportunities to improve their well-being. The Gathering Place is a fast-paced and purpose-driven environment where staff play an important role in supporting both the day-to-day operations and the broader mission of serving our community.
We are seeking an efficient and passionate Guest Support Supervisor to join our team and maximize our impact as an organization. This position will be responsible for the supervision of staff, overseeing daily operations and measuring overall success. The duties will consist of helping with various administrative tasks and ensuring that the program meets targeted goals.
Responsibilities
Provide leadership and support to staff in the safe, effective and efficient delivery of services to Guests
Ensure that Guests’ basic needs are met by building positive working relationships and maintaining appropriate and consistent boundaries
Oversee operations and ensure adherence to The Gathering Place policies and procedure
Demonstrate respect, cultural competence and knowledge of trauma informed care in interactions with guests, staff, volunteers and collaborative partners.
Cultivate a positive and inclusive workplace environment, emphasizing the development of a culture that embodies the principles of Harm Reduction, Trauma Informed Practice and Guest-Centered Support
Support staff through regular coaching and mentoring to effectively meet the goals of the program
Assist in addressing crisis situations as necessary
Provide guidance, support and feedback to the Team Leads and Guest Support staff
Schedule Guest Support staff to meet operational requirements and identify any staffing gaps
Maintain an up-to-date relief list, determine staff availability and fill any necessary shifts
Participate in the recruitment process for Guest Support staff including screening and interviewing applicants
Assist with the onboarding process by orienting new Guest Support staff to the role
Approve bi-weekly timesheets for Guest Support staff as well as any submitted leave requests
Complete employee evaluations in consultation with the Guest Services Manager and address any performance issues in a timely manner
Coordinate and chair relevant meetings
Other duties as required
What You Bring
A degree or diploma in health or human service-related program
4 years' relevant work experience in a human services or other relevant setting
Experience in a supervisory or leadership role
Experience working with vulnerable or marginalized populations, with an understanding of the barriers and challenges caused by homelessness and poverty or lived experience with homelessness and/or poverty
Understanding of uses of substance use, mental health and harm reduction gained through direct experience working with individuals
Demonstrated experience with developing, implementing and maintaining responsive programming
Demonstrated ability to deal with sensitive situations with tact and diplomacy
Excellent time management skills and ability to multi-task and prioritize responsibilities and deadline
Attention to detail and problem-solving skill
Excellent written and verbal communication skill
Strong organizational, planning and conflict resolution skill
Strong relationship building skill
Clear record of conduct and vulnerable sector check
Competition Closes Friday October 23, 2026

Employment type
Full-Time

Work arrangement
No