INTERNAL- Permanent Full-Time Guest Support Worker, Reception

Job Title: INTERNAL - Guest Support Worker, Reception Permanent Full-Time
Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building
Employment Type: Union
Rate of Pay: $25.25 per hour
Hours: Monday-Friday, 8-hour shifts
PCN: 01-300-020
The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
Greet both Guests and visitors to The Gathering Place
Build rapport using harm-reduction, trauma-informed, and person-centered approaches
De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
Answer telephone calls and check messages, as well as accept donations and deliveries
Collaborate with internal teams and external partners to ensure continuity of care
Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
Maintain accurate notes and contribute to communication and documentation
Participate in team meetings, training, and service improvement initiatives
What You Bring
Post-secondary education in healthcare, social services, or related field
Experience in shelters, residential care, or community support
Knowledge of community resources for those facing homelessness and addictions
Strong communication, interpersonal, and problem-solving skills
Ability to work with diverse populations and a commitment to equity and inclusion
Comfortable with physical tasks (lifting up to 50 lbs.)
Able to work independently and in a team
Clear Record of Conduct and Vulnerable Sector Check required.
Equivalent education/experience may be considered.
CLOSING DATE: October 27, 2026
Apply here directly! Best of luck.

Employment type
Permanent Full-Time

Work arrangement
No