Operations Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
As an Operations Manager for Betway Tanzania, you are someone who thrives in a fast-moving, regulated, mobile-first betting and casino market. You are a hands-on operator with strong commercial instincts, able to keep the day-to-day engine of the business running smoothly while driving efficiency, compliance, and customer experience across our sports betting and casino product.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.
If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.
As Operations Manager, you'll be responsible for the end-to-end operational performance of Betway's sports betting and casino business in Tanzania. You will help drive customer experience, digital operations, regulatory compliance, and payments efficiency, ensuring we stay ahead of the game in one of our most important East African markets.
What you’ll do
As part of your role, your responsibilities will include:
Day- to- Day Operations Management
Own the daily operational performance of Betway Tanzania's sports betting and casino business, including call centre, and digital channels
Ensure digital platforms are fully operational, compliant, and delivering a seamless customer experience
Manage escalations relating to trading, payments, customer service, and platform issues, coordinating with regional and global teams to resolve quickly
Monitor uptime, transaction flow, and payment processing performance across mobile money, bank, and cash channels
Regulatory & Compliance
Ensure full operational compliance with the Gaming Board of Tanzania (GBT) licence conditions, tax obligations, and reporting requirements
Maintain accurate operational records and support timely submission of regulatory returns
Work closely with Legal & Compliance to implement responsible gambling controls and KYC/AML procedures at operational level
Support licence renewals, audits, and inspections by the regulator and other authorities
Retail & Agent Network
Manage relationships with landlords, agents, and third-party operational partners
Drive operational cost efficiency across the business, including staffing, security, and petty cash
Payments & Finance Coordination
Manage day-to-day relationships with payment service providers and mobile money partners to ensure reliable deposit and withdrawal flows
Support fund repatriation, cash reconciliation, and float management processes
Partner with Finance on tax reporting, withholding tax processes, and cost control initiatives
Customer Experience & Product Support
Ensure customer service standards are met across call centre, and digital touchpoints
Feed local market insights into product, marketing, and trading teams to improve the sports and casino offering
Support execution of sponsorship and marketing activations at an operational level, including Simba SC-related activity
People & Stakeholder Management
Lead, coach, and develop the local operations team, including call centre staff
Act as a key point of coordination between the Tanzania country team and East Hub leadership
Build strong working relationships with regulators, payment partners, landlords, and community stakeholders
This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.
What you’ll bring
You’re someone who brings:
Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
Strong organisational skills and the ability to manage multiple projects without dropping the ball
Exceptional attention to detail and a commitment to high‑quality work
Adaptability – you stay sharp, productive and positive in fast‑moving environments
The necessary skills that we require for this role include:
A minimum of 5 years' operations management experience, ideally within sports betting, casino, or a regulated consumer-facing industry
Strong understanding of retail and/or digital operations, including shop network or contact centre management
Working knowledge of Tanzanian gaming regulations, licensing requirements, and tax obligations
Experience managing payment processes, including mobile money and banking channel reconciliation
Strong people leadership skills, with experience managing frontline and supervisory teams
Excellent problem-solving skills with the ability to make sound decisions under pressure
Excellent verbal and written communication skills in English and Swahili
Strong stakeholder management skills, including experience working with regulators and external partners
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
Experience with mobile money ecosystems (e.g. M-Pesa, Tigo Pesa, Airtel Money)
Experience in sponsorship or marketing activation execution
Exposure to responsible gambling and AML/KYC frameworks
Experience operating in a multi-country or regional business structure
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation
What you’ll get back
We invest in your growth and wellbeing, so you can bring your best:
Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
Comprehensive medical aid. We help you take care of your health and wellbeing.
Group Life cover. Includes life insurance and dread disease cover for added peace of mind.
Ready to feel superclass?
At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.