Admission Counsellor - CBSE -Devanahalli, Near Kempegowda International Airport

Department: Admissions & School Marketing
Curriculum: CBSE
Location: Devanahalli, Bengaluru (Near Kempegowda International Airport)
Employment Type: Full-Time, On-Site
Reports To: Admissions Head / Principal
Position Overview
We are looking for a proactive, articulate, and customer-focused Admission Counsellor to serve as the primary brand ambassador for our CBSE school. In this role, you will be the first point of contact for prospective parents, guiding them through the curriculum, school ethos, and enrollment process while driving the institution’s annual admission targets.
Key Responsibilities
Parent Engagement & Counselling
Greet prospective parents warmly, understand their child's educational needs, and articulate the school's CBSE curriculum, academic vision, co-curricular programs, and safety standards.
Conduct guided campus tours, highlighting key facilities such as labs, smart classrooms, sports infrastructure, and transport networks.
Address parent queries, concerns, and objections with patience, clarity, and professionalism.
Lead Management & Conversion
Manage incoming inquiries across all channels (phone calls, website walk-ins, digital campaigns, and social media leads).
Maintain disciplined, systematic follow-up schedules with interested parents via phone calls, emails, and WhatsApp.
Guide parent leads through the entire conversion funnel—from initial contact and registration to entrance assessments, document submission, and fee payment.
Admissions Administration & Operations
Maintain up-to-date candidate records, inquiry status logs, and enrollment numbers in the school CRM / ERP software.
Collect, verify, and archive essential enrollment documents (birth certificates, transfer certificates, previous report cards, vaccination records).
Coordinate entrance diagnostic tests and principal interactions for shortlisted students.
Prepare weekly and monthly status reports on walk-ins, conversion rates, and pending leads for school management.
Outreach, Events & Community Relations
Represent the school at educational expos, open-house sessions, orientation days, and local community outreach programs.
Collaborate with the marketing team to share feedback on lead quality and contribute ideas for seasonal enrollment drives.
Qualifications & Requirements
Education: Bachelor’s degree in any stream (Business, Communications, Psychology, English, or related fields preferred).
Experience: 2 to 6 years of proven experience in admissions counselling, student recruitment, or front-facing relationship management—preferably in a reputed K-12 CBSE or international school.
Language Proficiency:
Fluent and polished verbal and written English.
Conversational fluency in Kannada and Hindi is strongly preferred to connect easily with diverse local and relocated families.
Technical Proficiency: Comfortable working with MS Office (Word, Excel) and school CRM or ERP databases.
Key Competencies & Traits
Persuasion & Tact: Outstanding consultative communication skills with a strong customer-service mindset.
Organisation: Ability to multitask, manage high volumes of inquiries during peak admission cycles, and follow up rigorously.
Presentation: Professional personal presentation and grooming appropriate for an executive school front office.
Location Preference: Candidates residing in or near Devanahalli, Yelahanka, or Jakkur for a smooth daily commute.
Skills: accreditation,calendars,google workspace,project coordination,operations,document management systems,management

Work arrangement
No