Vehicle Exchange Advisor - Plaza Infiniti

Job Description
Plaza Infiniti in Creve Coeur is looking for a sophisticated, high-energy professional to join our elite sales team. This is not just a sales role; it is a position for a Service-to-Sales client advisor who can deliver an exceptional, seamless customer experience tailored to an affluent clientele. You will be responsible for working with existing service customers and introducing them to the opportunity to trade in their existing vehicle by presenting a complimentary appraisal.
Plaza Infiniti is now under the umbrella of fast-growing MileOne Autogroup, one of the largest, privately-owned auto groups in the United States. Joining our team means you will have room to grow your career alongside of us.
Experience Everything MileOne has to Offer:
- Competitive compensation with unlimited earning potential; top sales professionals make over $100,000
- Training and mentoring
- Great opportunities for advancement
- Positive, success driven work environment
- State of the art CRM, Inventory management & Internet resources
- Large dealership inventories
Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.
Vehicle Exchange / Service-to-Sales Advisor Responsibilities:
· Meet & Greet service clients
· Introduce opportunity to trade, present offer for their car. (if qualified)
· Introduce “complementary appraisal” opportunity.
· Hand-in customer with personalized offer (printed the day before)
· Engage with all service advisors and fresh ups in the drive
· Leave behind offers in customer pick up cars
· T.O any interested customer to Sales Manager
· Review all appointments for next day, starting with high scores 50+ bps
· Review customers deal sheet. (customers current payment, equity position, service spent history, term of contract, etc)
· Call and confirm service appointment with customer, if customer confirms introduce a soft presentation for an evaluation on their car. (ex, your warranty is expired, we are looking for a car like yours, your lease is coming do)
· If not able to make appointment; Leave voicemail, send text, video, or email to all service appointments with high scores.
· Create leave behinds to all service appointment with scores higher than 50+ BPS (Follow up): Print offer, Print Carfax, and create folder or envelope. This will be either be handed in person to customer or placed in vehicle at time of pick up.
Vehicle Exchange / Service-to-Sales Advisor Qualifications:
- Self-starter with strong initiative with a firm commitment to maximizing customer satisfaction
- 2+ years Automotive Sales or related commission-based experience
- Excellent multitasking and prioritization skills, strong computer skills
- Valid Driver’s License, with no more than two moving violations in the last 3 years and ALSO no major violations (DUI, careless driving, etc.) in the last 3 years
MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.
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