Lead Security Engineer - IXLI

Job Title: Lead Engineer – Security Operations
Department: Engineering and Operations
Location: Mumbai
Reporting: Manager Security Operations
Job Type: Full Time
Shift: Rotational Shift
PRE-REQUISITES
Strong technical and subject matter expertise in at least four or more of the following security specialties:
Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda
VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect
NAC: Cisco ISE, Aruba ClearPass
Unified Thread Management (UTM)
SIEM products Qradar, Microsoft Sentinel etc.
Load Balancers: F5 BigIP LTM/GTM, Citrix ADC
Network Security (multi-vendor) experience.
Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma
Knowledge on scripting language like Python and automation
Working knowledge and hands-on experience on Linux/Unix OS is desirable.
Customer service experience preferably in a Global Operations Center environment
Ticketing system knowledge
Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts
Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain
Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first
Aptitude and desire to learn advanced Network Security services.
Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management
Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7)
Exceptional documentation and communication skills
Ability to thrive in a fast paced, multi-cultural, customer-oriented environment
MS Office proficiency
RESPONSIBILITIES
Incident Resolution
Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations
Queue Management - keep a watch on queue and assign tickets
Service Request - working on request for changes as per client requirements
Perform the minor/major changes as per defined SoC process and work instructions
Be a Subject Matter Expert (SME) on a few products
Create Standard Operation Procedure
Attend client calls and other technical meetings
Assist in creation of Root Cause analysis (RCA)
Security Performance Tuning
Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents
Review code upgrade and test implement before rolling on to production
Review documentation
Recognize successful intrusions and compromises through review and analysis of relevant event detail information
Review and update ROE on yearly basis
Other Functions
Work with hardware/software vendors to resolve problems
Coordinate shifts and exchange handoff between various shifts
Cross-train and mentor juniors
Participate in various network and security related projects
Perform other duties as assigned
Any additional task given to the incumbent from time-to-time based on business needs
TRAINING AND CERTIFICATION REQUIRED
CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH
EXPERIENCE
Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment
EDUCATION
Bachelor in Engineering - Computers/Electronics/Communication or related field
Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience
TECHNICAL AND OTHER SKILLS
Knowledge of ITIL, ISO27K, SOC 2 will be beneficial
INDGN2026

Work arrangement
No