Contract Manufacturing Manager

Who We Are Looking For
Seeking a relationship-driven account professional to own and grow a portfolio of contract manufacturing accounts for Summit Nutri-Science*, USANA's business entity for contract manufacturing operations. This sales account contract manufactirng manager role serves as the client's primary point of contact, translating client needs into action across production, quality, supply chain, and finance, while identifying opportunities to expand the scope and value of each partnership.
The role combines client relationship management with internal coordination. It requires building trust with client stakeholders, staying on top of account health, and moving comfortably between the boardroom, the plant floor, and contract negotiations.
The ideal candidate has a strong grasp of manufacturing processes, supply chain, and production timelines, paired with strong negotiation, presentation, and interpersonal skills. They're comfortable presenting forecasts to leadership, resolving client escalations, and confirming orders on the production floor and they treat every client relationship as an opportunity to grow the business.
What You Will Do
Serve as the primary relationship owner for assigned contract manufacturing accounts and maintaining regular communication with client stakeholders
Identify and pursue opportunities to grow revenue within existing accounts by upselling additional manufacturing capabilities and services, and securing new contracts to expand the scope of business with each client
Coordinate with production, quality, supply chain, and finance teams to ensure client orders, timelines, and specifications are met
Prepare and present account reviews, forecasts, and performance reports to clients and internal leadership
Negotiate contract terms, pricing, and service agreements with clients in coordination with legal and finance stakeholders
Resolve client escalations and service issues, coordinating cross-functionally to reach timely resolution
Monitor account health metrics—volume, margin, satisfaction—and proactively address risks to retention
Onboard new contract manufacturing clients, ensuring a smooth transition from sales to active account status
Represent Summit Nutri-Science at industry trade shows, conferences, and client meetings
Support development of sales collateral and proposals for prospective clients
Provide input to leadership on market trends and competitive intelligence within the contract manufacturing space
Assist with special projects related to account strategy or process improvement as assigned
What Success Looks Like in This Role
Account Growth & Retention
Revenue growth in existing accounts through upsells and expanded scope
Strong retention through proactive account health management
Smooth client onboarding from sales handoff to active status
Client Relationship Strength
Client stakeholders trust you as their go-to contact
Escalations resolved quickly, protecting the relationship
Account reviews and forecasts give clients and leadership a clear read on performance
Cross-Functional Execution
Orders, timelines, and specs consistently met through tight coordination with production, quality, supply chain, and finance
Contract terms and pricing negotiated cleanly, with legal and finance aligned
Market Presence & Representation
Strong representation at trade shows, conferences, and client meetings
Timely, useful input to leadership on market trends and competitive dynamics
Qualifications
Bachelor's de