Technical Support Specialist

About MedChemExpress LLC
Headquartered in the United States, MedChemExpress LLC ("MCE") operates branch offices and warehouses in Europe and China. Since 2008, we have supplied products to many renowned research institutes, laboratories, biotechnology companies, and pharmaceutical organizations worldwide. MCE collaborates with more than 500 partners globally to discover innovative and effective ways to advance life sciences and improve human health.
MCE offers a broad range of high-quality research chemicals and biochemicals, including novel life science reagents, reference compounds, APIs, and natural compounds for laboratory and scientific research. We take pride in delivering products of the highest quality. Product identity, purity, quality, and activity are ensured through our rigorous quality control programs and procedures. To support our customers, we provide analytical data such as HNMR, LC-MS, HPLC, stability testing, and activity assays for our products.
Inhibitors & Agonists
50,000+ selective Inhibitors and Agonists targeting 400 key proteins in 20+ signaling pathways, which are applied in different disease areas.
Screening Libraries
MCE Compound Libraries consist of 20,000+ small molecules with validated biological and pharmacological activities. 200+ ready-to-use compound libraries. 20,000+ fragment compounds with a diversity of structures. Focus on various research areas and signaling pathways.
What We Offer
Our commitment is to establish an inclusive, harmonious, and efficient workplace, providing ample opportunities for every employee to grow and reach their full potential. As a global company, we actively seek out talent from all corners of the world to enhance localization in our workforce. At MedChemExpress, we continuously explore new avenues, providing you the freedom to pursue your goals. Our diverse range of businesses allows for multiple career paths to explore new horizons. We welcome you to join us!
About the Role
MedChemExpress (MCE), a global provider of research chemicals, custom synthesis services and life-science research products, is seeking a Technical Support Specialist based in Germany.
The role will work closely with the EMEA technical and commercial teams to provide scientific and technical support to customers across Europe, with a focus on Biochemistry and Medicinal Chemistry.
Main responsibilities include:
Technical enquiry and email support – primary responsibility
Online customer technical meetings – primary responsibility
Product and technical training – secondary responsibility
On-site conference, exhibition and marketing support – Tertiary responsibility
The successful candidate should be confident in communicating complex scientific information clearly and working closely with internal Product, R&D, Production, QA and QC teams.
Key Responsibilities
1. Technical Enquiry & Customer Support
Manage and respond to customer technical enquiries, mainly by email and online communication.
Provide technical support in areas including: custom synthesis, compound handling, QC with HPLC and NMR analysis, bioconjugation, screening libraries, Antibody-drug conjugation (ADC).
Review customer requirements, scientific literature and technical information to provide solution for the customer’s inquiry
Coordinate with Product, R&D, Production, QA and QC teams for complex or customized projects.
Assist with technical troubleshooting, quality concerns and customer complaints.
Participate in online and face-to-face customer technical meetings and follow up on agreed actions.
2. Product & Technical Training
Work with Product Managers to deliver technical and product training to internal sales teams and distributor partners.
Prepare training materials, technical presentations and case studies. Translate complex scientific information into clear and practical commercial guidance.
Prepare and mark monthly weekly quiz.
3. Scientific Marketing, Conferences & Exhibitions
Represent MCE at scientific conferences, exhibitions and customer events across Europe.
Provide technical support at exhibition booths and engage with researchers about their scientific requirements.
Present relevant MCE products, technologies and services.
Support scientific presentations, posters, workshops and technical seminars.
Required Qualifications & Skills
Bachelor's degree or above in Biochemistry, Medicinal Chemistry, Organic Chemistry, Pharmacology, Biotechnology or a related discipline.
Previous laboratory or research experience is preferred.
Excellent written and spoken English.
Strong scientific literature research, analytical and problem-solving skills.
Excellent communication skills and a customer-focused mindset.
Strong organisational and time-management skills.
Able to work independently in a remote environment and collaborate with international teams.
Willingness to travel within Europe for customer meetings, conferences and exhibitions.
Language Requirements
English: Essential
Mandarin Chinese: Essential/Highly desirable
German: Highly desirable
Other European languages are advantageous.

Work arrangement
Yes