Customer Service Representative

Company Description Yral Foods is a contemporary food brand that brings authentic Indian flavors to customers worldwide through a diverse range of products, including dry snacks, spices, dry fruits, ready-to-cook meals, long-shelf-life sweets, breakfast items, and traditional tea and coffee. Founded in 2024, the company focuses on delivering premium-quality products that serve both household consumers and business clients. Yral Foods combines traditional recipes with modern packaging and distribution to ensure freshness and convenience. The organization values reliability, taste, and customer satisfaction, and is growing its presence in domestic and international markets.
Role Description The Customer Service Representative role is a full-time, hybrid position based in Mumbai, with flexibility for partial work from home. The individual in this role will respond to customer inquiries via phone, email, chat, and social media, providing clear and timely information about products, orders, deliveries, and returns. The role includes resolving complaints, tracking issues, and coordinating with internal teams such as logistics, sales, and operations to ensure accurate and speedy solutions. The representative will document interactions, maintain customer records, and follow set processes to uphold service standards and improve the overall customer experience. The position also involves gathering customer feedback, identifying recurring issues, and sharing insights to help strengthen service quality and brand loyalty.
Qualifications
Strong customer-facing skills, including experience as a Customer Service Representative and in general Customer Service.
Ability to deliver high-quality Customer Support and maintain high Customer Satisfaction levels.
Focus on enhancing Customer Experience through empathetic communication and problem-solving.
Excellent verbal and written communication skills in English; proficiency in Hindi or regional languages is an advantage.
Comfort using CRM tools, ticketing systems, and basic office software; ability to learn new systems quickly.
Organized, detail-oriented, and able to manage multiple inquiries and tasks simultaneously.
Previous experience in food, FMCG, or e-commerce sectors is beneficial but not mandatory.
Minimum of a high school diploma; a bachelor’s degree in business, communications, or a related field is preferred.

Work arrangement
Hybrid