Front Office and Guest Service Executive

Company Description Zenith Suites is a hospitality provider offering comfortable, well-appointed accommodations to guests seeking a welcoming stay in Vrindavan. The property focuses on courteous service, clean and secure facilities, and a calm environment suited to both short and extended visits. Team members are encouraged to deliver consistent, guest-centered service and maintain high standards of professionalism. Zenith Suites values reliability, integrity, and collaboration, and provides opportunities to grow within the hospitality field.
Role Description This is a full-time, on-site role for a Front Office and Guest Service Executive based at Zenith Suites in Vrindavan. The role involves greeting guests, managing check-in and check-out procedures, handling room reservations, and responding to telephone and in-person inquiries. The Front Office and Guest Service Executive will assist guests with information about the property and local area, coordinate with housekeeping and maintenance teams, and ensure accurate billing and payment processing. The role also includes maintaining front desk records, resolving guest concerns in a timely, professional manner, and upholding company policies and service standards.
Qualifications
Strong customer service and guest relationship skills, with the ability to handle inquiries, feedback, and concerns in a professional and courteous manner.
Effective communication skills, including clear spoken and written English and Hindi, and confident, polite telephone etiquette.
Basic computer proficiency, including use of reservation or property management systems, email, and standard office applications.
Organizational and time-management abilities to manage multiple check-ins, check-outs, and requests while maintaining accuracy in records and billing.
Attention to detail and reliability in handling cash, processing payments, and maintaining front office documentation.
Ability to work flexible hours, including weekends and holidays, as required in hospitality operations.
Prior experience in front office, reception, or guest service roles within hotels or serviced apartments is preferred but not mandatory.
Diploma or degree in hospitality management, business, or a related field is an advantage.

Work arrangement
No