Immigration Case Worker

Knowbal Migration & Education
Location: Gandhinagar, Gujarat (work from office)
Working Hours: 5:00 am – 1:00 pm IST
Employment type: Full-time
Experience: Min 2–3 years
Salary: ₹30,000 – ₹60,000 per month, depending on experience
About Knowbal
Knowbal Migration & Education is an Australian migration and education consultancy, headquartered in Melbourne. We help students, skilled professionals and families with visa and education pathways to Australia.
About The Role
As an Immigration Case Worker, you prepare visa and education application forms from client documents and are the day-to-day contact for your assigned clients. You keep files, CRM records and client updates current, and you pass any questions that need immigration advice to the RMA.
Key responsibilities
Prepare student, skilled, employer-sponsored and family visa applications, and education applications, from RMA instructions
Check every detail against the source documents before you send a form for review
Be the day-to-day contact for assigned clients by email, phone and WhatsApp, giving status updates and explaining document requirements
Follow up outstanding documents and flag unresponsive clients early
Organise, file and check client documents for completeness, expiry dates, translations and certification
Keep application status, key dates and tasks current in the CRM, and log every client interaction the same day
Generate invoices, track payments and send payment reminders
Requirements
2–3 years in administration, documentation or client services where accurate data entry mattered
Clear, correct professional written English
Experience working mainly in writing (email, CRM, chat) with remote managers
Confident with MS Office and at least one CRM system
Preferred
Experience in a high-volume, deadline-driven role
Client-facing experience explaining processes or requirements
Background in migration, education, visas or other form-heavy regulated admin
Familiarity with Australian visa categories

Work arrangement
No