Technical Account Manager

About Refold
Refold is building the next-generation AI platform that replaces enterprise integration and consultants. We’re pioneering autonomous AI agents that understand complex enterprise systems, generate production-ready code, and operate at a scale no consulting firm can match. Today, we’re starting with integrations—a $50B market. Tomorrow, we’re building towards a world where AI agents handle any complex cognitive work.
Traction: Serving 20+ enterprise customers with Fortune 500 deployments, processing 10M+ API calls/day. Refold was founded by Jugal Anchalia & Abhishek Kumar, who sold their previous startup to Netmeds; they have also been featured in Forbes 30 Under 30. They have experience at organisations such as Nomura, JioMart, InstaMojo, IIT Kharagpur, and IIT Roorkee. We are funded by marquee investors, including Eniac Ventures, Tidal Ventures, Karman Ventures, Ahead VC & Better Capital.
We’re assembling a founding team of people who learn fast, raise the bar, and shape the company from day one.
The Role:
The Technical Account Manager is the single point of contact who owns the customer journey from kickoff to go-live and beyond, as the steward of account health, adoption, and success. Sitting at the intersection of program management, customer success, and technical account management, you orchestrate complex, AI-native integration delivery so customers don’t just go live — they adopt, expand, and succeed.
You’re technical enough to lead the conversation and run technical account management. Your edge is exceptional communication and structured program management. You own onboarding, scoping, planning, adoption, and escalations; partner with the Architects and FDEs who build, and surface expansion signals to the Growth team. We’re looking for an outstanding communicator and program manager who thrives in ambiguity and holds the business and technical picture at once.
Team: Small, high-impact delivery team working closely with Architects, Engineers, Product Support, and Founders.
You own: Onboarding, scoping, project planning, implementation, adoption, success, escalations, and account health.
You’ll work with: CIOs, CTOs, VPs of Engineering, and integration leaders at Fortune 500 and high-growth SaaS companies.
Key Responsibilities:
Own Enterprise Delivery - Own the enterprise relationship from kick-off to go-live & beyond — managing expectations and maintaining executive alignment.
Think like a strategic advisor. Challenge assumptions, pressure-test what was scoped, and recommend the approach that actually solves the customer’s core business problem — not just the one that was asked for.
Lead onboarding and scoping. Run post-sales discovery and alignment workshops to refine requirements, success metrics, and a delivery plan that survives contact with the customer’s real systems.
Own planning and execution. Plan and manage implementation phases, milestones, dependencies, risks, and stakeholder communication across multiple concurrent engagements.
Drive adoption and value realisation. Make sure delivered integrations are actually adopted and track the outcomes that matter, against a clear account-health framework.
Drive expansion and product direction - Spot and surface expansion opportunities to the growth team, relay customer feedback and platform gaps to Product and Engineering.
Required Skills & Abilities:
5–8 years in technology consulting, solution delivery, program management, customer success, or technical account management.
Exceptional communication and stakeholder management — this is the core of the role. You build trust and drive alignment with everyone from engineers to C-level executives.
Strong, structured program and project management across multiple concurrent enterprise engagements — milestones, dependencies, risks, and crisp status communication.
A success-and-adoption mindset — you measure yourself by whether the customer adopts, expands usage, and realises value, not just whether the project shipped.
Enough technical fluency to lead integration discussions, run technical account management, and challenge assumptions — you don’t need to write code, and you have the Architects as your technical depth.
A structured thinker who’s comfortable navigating ambiguity and complex enterprise environments.
A track record of building long-term, trusted relationships through clarity, confidence, and results.
Nice to Have:
Familiarity with AI / agentic concepts and how AI-native integration platforms deliver value.
Solid understanding of enterprise integrations, workflows, or automation platforms.
Experience with enterprise systems such as SAP, Oracle, Microsoft, Salesforce, or Workday.
Familiarity with iPaaS or workflow automation platforms (Workato, Boomi, MuleSoft, Zapier, Merge).
Background in management consulting, digital transformation, or business systems analysis.
Startup or early-stage company experience.
Why Join Refold AI?
Fast-growing seed-stage company (raised $6.5M from Eniac Ventures & Tidal Ventures)
Founding team opportunity to shape engineering culture and technical direction from day one
Cutting-edge AI + infrastructure tech solving complex, high-value enterprise problems
Early traction with Fortune 500 clients and high-growth software companies
Direct line of sight to leadership and future engineering management path
Work with a small, exceptional team that ships fast and celebrates bold ideas

Work arrangement
Hybrid