Customer Success

Company Description MITRA by Healthysure is India’s leading claim-focused insurance platform, designed to make complex insurance policies simple and stress-free. The company offers personalized advice across health, life, home, and cyber insurance, helping individuals and families choose coverage that fits their needs. A dedicated claim expert supports customers from the first notice of claim through final settlement, handling documentation and follow-ups. MITRA emphasizes trust, transparency, and customer peace of mind, making it a strong choice for professionals who value impact in the insurance and customer experience space.
Role Description This is a full-time remote Customer Success role focused on helping customers navigate their insurance journey and claim processes with confidence. Day-to-day responsibilities include onboarding new customers, explaining platform features and policy details, and responding to inquiries through digital channels and calls. The role involves tracking customer interactions, proactively identifying opportunities to improve satisfaction, and coordinating with internal teams to resolve issues efficiently. The Customer Success professional will monitor claim progress, provide regular updates, and ensure customers feel supported and informed at every stage. They will also collect feedback, contribute to process enhancements, and maintain accurate records in CRM and support tools.
Qualifications
Strong Customer Service and Customer Support skills, with experience handling inquiries and resolving issues.
Ability to drive Customer Satisfaction through empathetic engagement, follow-through, and relationship management.
Effective Communication skills, including clear verbal and written communication in en_US and the ability to explain complex information simply.
Solid Analytical Skills to interpret customer data, identify patterns, and suggest improvements to processes and experience.
Comfort working remotely, with strong time management, organization, and self-motivation.
Familiarity with CRM or customer support tools and basic proficiency with common productivity software.
Prior experience in customer success, customer service, or support, ideally in insurance, fintech, or related services.
Bachelor’s degree or equivalent practical experience in business, communications, or a related field is preferred.
Commitment to inclusive, non-discriminatory customer interactions and a high standard of professional integrity.

Work arrangement
No