Claims Specialist

Company Description MITRA by Healthysure is India’s leading claim-focused insurance platform, designed to make complex insurance policies simple and stress-free. The company provides personalized advice across health, life, home, and cyber insurance, helping individuals and families choose the right coverage. MITRA assigns a dedicated claim expert to each customer, managing documentation and processes from the initial claim to final settlement. The platform focuses on transparency, trust, and user-friendly support, offering peace of mind through reliable claim assistance.
Role Description The Claims Specialist role at Mitra is a full-time, on-site position based in Bengaluru. In this role, the specialist reviews and processes insurance claims, verifies policy details, and evaluates documentation for accuracy and completeness. The role involves liaising with customers to clarify claim information, explaining procedures, and providing updates on claim status. The Claims Specialist collaborates with internal teams and insurance partners to resolve issues, ensure timely settlements, and maintain detailed records in line with company policies. The specialist also supports continuous improvement by identifying trends in claims data and suggesting process enhancements.
Qualifications
Strong claims-focused expertise, including Claims Management and Claims Handling skills.
Solid understanding of Insurance products, policies, and regulatory requirements.
Excellent Analytical Skills for assessing claim validity, identifying discrepancies, and interpreting data.
Clear and professional Communication skills for interacting with customers, partners, and internal teams.
Relevant experience in claims or insurance operations; prior work in health, life, or general insurance is an advantage.
Bachelor’s degree in finance, business, insurance, or a related field preferred.
Attention to detail, strong organizational abilities, and proficiency with digital tools and claim management systems.
Ability to work in a fast-paced environment, manage multiple cases, and maintain a customer-centric approach.

Work arrangement
No