Operations Associate

Company Description Mitra by Healthysure is India’s premier claim-focused insurance platform, designed to make complex insurance policies simple and stress-free. The company provides personalized advice across health, life, home, and cyber insurance, helping individuals and organizations choose the right coverage. Mitra offers a dedicated claim expert who supports customers from initial documentation through final settlement, ensuring a smooth and transparent process. The platform focuses on trust, peace of mind, and customer-centric services, making it a reliable partner for comprehensive protection.
Role Description The Operations Associate is a full-time, on-site role based in Mumbai, responsible for supporting day-to-day insurance operations and claim processes. This role involves coordinating with internal teams and claim experts to ensure timely processing of documentation, data entry, and follow-ups with partners and customers. The Operations Associate will monitor workflows, track service delivery timelines, and help resolve operational bottlenecks to maintain high service standards. The role also includes preparing reports, maintaining accurate records in internal systems, and supporting process improvements that enhance efficiency and customer experience. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment focused on service quality and reliability.
Qualifications
Strong operations skills with experience in process coordination, workflow management, and adherence to service timelines.
Excellent interpersonal and communication skills to interact effectively with customers, claim experts, and internal teams.
Analytical skills to interpret data, identify process issues, and support continuous improvement initiatives.
Customer service orientation with the ability to handle queries, provide clear information, and ensure a positive experience.
Proficiency in MS Office or similar productivity tools; familiarity with CRM or operations management systems is an advantage.
Ability to work on-site in Mumbai, manage multiple tasks, and maintain accuracy under deadlines.
Bachelor’s degree in business, commerce, insurance, or a related field preferred; prior experience in insurance or financial services operations is a plus.

Work arrangement
No