Director, Global Services, Consultancy

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.
What You Will Be Doing
Mintel Consulting helps clients navigate complex business challenges by combining strategy, creativity, and leading-edge consumer research, data, and analytics. We are looking for an experienced leader to join our Consultancy team as Director, Global Services, Consultancy.
In this role, you will be responsible for leading our Global Services team, managing a team of Consulting Managers and Senior Consultants while ensuring the successful delivery of high-quality consulting engagements. You will play a key role in developing talent, optimizing team performance, overseeing resource management, and contributing to the ongoing evolution of Mintel's consulting capabilities.
This is a highly visible leadership position, reporting to the SVP Global Operations, Consulting, and offers the opportunity to influence both the direction of the team and the future growth of Mintel's consulting business globally.
People Leadership & Development
Lead, coach, and develop a team of Consulting Managers and Senior Consultants.
Drive capability development and upskilling across the consulting team.
Create and execute succession and talent development plans.
Foster a high-performance culture through coaching, mentorship, and ongoing feedback.
Contribute to shaping and scaling Mintel's consulting offering, including new capabilities, methodologies, and client solutions.
Delivery Leadership
Own the quality, consistency, and effectiveness of consulting project delivery.
Ensure high standards of insight generation, storytelling, and strategic recommendations.
Act as an escalation point for complex or high-risk engagements.
Review and quality-control high-value projects.
Lead teams in translating consumer insights into actionable business recommendations.
Present findings and recommendations to senior client stakeholders with credibility and confidence.
Resource & Capacity Management
Own resource planning across the Global Services team.
Manage team utilization and billability targets to maximize efficiency and performance.
Forecast capacity requirements based on project pipelines and future demand.
Partner with leadership teams to proactively address resource gaps and staffing needs.
Commercial Leadership
Monitor project profitability and delivery performance.
Support commercial teams on proposals and client pitches where delivery excellence is a key differentiator.
Identify opportunities to strengthen client relationships and expand consulting engagements.
Contribute to achieving team and business performance objectives through effective operational leadership.
What We Are Looking For
A Proven Leader
You are an experienced empathetic people leader with a track record of developing high-performing teams. You know how to motivate, coach, and support individuals while driving accountability and results.
Commercially Minded
You understand how consulting businesses operate and can balance delivery excellence with commercial outcomes. You can identify opportunities to grow client relationships and strengthen Mintel's value proposition.
Consumer Insight Expert
You have a strong understanding of consumer behaviour, market research, and strategic consulting. You can confidently connect research findings to business implications and growth opportunities.
Strategic Thinker
You are able to identify patterns, connect insights across industries and categories, and develop compelling narratives that help clients make better decisions.
Data Driven
You possess a deep understanding of quantitative and qualitative research methodologies and know how to apply them to solve client challenges.
Naturally Curious
You enjoy exploring the "why" behind consumer behaviour and business performance. You ask insightful questions and seek to uncover the r