Client Success Manager

We’re looking for a Client Success Manager to build strong, trusted relationships with our clients and help them get maximum value from Mintel’s research, data and insights.
You’ll manage a portfolio of clients, developing a deep understanding of their businesses, priorities and challenges. From helping users discover the right insight to supporting senior stakeholders with strategic questions, you’ll connect clients with the breadth of Mintel’s expertise and help turn insight into action.
Working alongside your Account Director and wider account team, you’ll help build trusted client relationships by connecting Mintel’s data and insights to meaningful action. You’ll develop a strong understanding of each client’s priorities, proactively identifying opportunities to increase adoption, demonstrate value and strengthen long-term partnerships.
You’ll work closely with colleagues across Sales, Research, Consulting and PΩroduct to create a seamless client experience and ensure Mintel becomes an indispensable partner to our clients.
What you’ll be doing
Relationship building: Partner to build client relationships: Work alongside your Account Director and account team to build trusted relationships with senior stakeholders and day-to-day users.
Understand what matters: Develop a strong understanding of each client’s business, strategic priorities and challenges.
Connect insight to action: Help clients navigate Mintel’s research, data and expertise and translate relevant findings into meaningful business implications.
Bring insights to life: Deliver compelling presentations, insight sessions and business reviews tailored to client needs.
Drive engagement: Proactively increase client adoption through enablement, training and targeted engagement.
Demonstrate value: Help clients understand and articulate the impact Mintel delivers to their teams and organisation.
Spot risks and opportunities: Use client engagement, usage and feedback to identify where relationships need attention and where there is potential to deliver more value.
Support retention and growth: Work in partnership with commercial colleagues to strengthen renewal readiness and identify opportunities to deepen client relationships.
Be the voice of the client: Bring client feedback and emerging needs back into Mintel to help improve our products and customer experience.
Work collaboratively: Partner with Sales, Research, Consulting, Product and other teams to bring the best of Mintel to every client.