Referral Coordinator

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms.
Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.
Role Scope:
The Referral Coordinator position is responsible for accurate and timely data entry of referral requests into the appropriate portal. They are also responsible for follow-up on all specialty referrals and coordination of care for urgent referrals. The referral coordinator is an integral part of the care team, working as a liaison between the patient, providers, utilization management and various departments to ensure timely access to specialty care.
Core Responsibilities & Expectations for the Role
Contribute to a center experience that Participants want to spend time in, a team culture that cares and creates joy, and an environment where all participants and team members belong.
Continue to raise the bar. Constructively seek and share feedback, and help us implement changes in order to improve clinical outcomes and experience for participants.
Exhibit and honor Habitat’s values.
Receive, review, and process referral requests from healthcare providers.
Coordinate with specialists, hospitals, and other healthcare providers to schedule patient appointments.
Ensure all referral information is accurate, complete, and compliant with healthcare regulations.
Serve as a primary point of contact for patients, providers, and insurance companies regarding referral status.
Provide patients with information on referral processes, appointment details, and any required pre-appointment preparations.
Maintain effective communication with healthcare providers to ensure timely updates on referral statuses.
Verify and update patient records in the electronic health record (EHR) system.
Ensure all referral documentation, including medical records and insurance authorizations, is accurately maintained.
Prepare and submit reports on referral activities and outcomes.