Vice President, Global Customers

Company Description Lux Renov8 & Fitout is a trusted renovation and fit-out company based in Dubai, UAE, specializing in kitchen, bathroom, and villa projects. The company focuses on delivering high-quality design, craftsmanship, and project management to residential and commercial clients. With a strong reputation for reliability and customer satisfaction, Lux Renov8 & Fitout manages end-to-end renovation processes, from planning to completion. Team members collaborate closely with clients to create functional, aesthetically pleasing spaces tailored to individual needs and preferences.
Role Description The Vice President, Global Customers is a full-time remote role responsible for leading customer strategy and experience across all markets. This role oversees global customer relationships, sets customer satisfaction and service standards, and ensures consistent delivery of premium experiences in line with the company’s brand. Day-to-day responsibilities include defining and executing customer experience initiatives, analyzing customer data and trends, and partnering with regional leaders and contact center teams to optimize service operations. The Vice President will establish performance metrics, drive continuous improvement in customer journey touchpoints, and represent the voice of the customer in executive decision-making. The role also involves mentoring customer-focused teams, managing key accounts, and contributing to global growth and retention strategies.
Qualifications
Strong focus on Customer Satisfaction and Customer Experience, with a record of improving customer-centric outcomes.
Advanced Analytical Skills to interpret customer data, performance metrics, and insights for strategic decisions.
Proven expertise in Customer Service operations and leadership, including service frameworks and escalation management.
Experience working with and optimizing Contact Centers, including workforce management, quality assurance, and omnichannel support.
Extensive leadership experience in customer-facing executive roles, ideally within service, construction, or renovation industries.
Ability to develop and execute global customer strategies, working effectively in remote and cross-cultural environments.
Excellent communication, negotiation, and stakeholder management skills, with experience influencing senior leadership.
Bachelor’s degree in Business, Management, or related field; an advanced degree (MBA or similar) is an advantage.

Work arrangement
Yes