Team Lead

Company Description LearningShala, founded in 2017, is an online degree and career guidance platform focused on making higher education choices clear and informed for students. The organization specializes in expert counseling and 1:1 guidance to help learners understand their options before making important academic and career decisions. Students can compare more than 55 online universities across 40+ key factors and access end-to-end support, including admissions, career pathway planning, and post-admission services. With a network of over 200 verified mentors serving students across India through virtual sessions, LearningShala offers free, honest counseling across 100+ online programs in business, IT, healthcare, arts, and other fields. Built on trust and data-backed insights, the platform enables students to make confident decisions that lead to real career outcomes.
Role Description The Team Lead role at LearningShala is a full-time, on-site position based in Noida. The individual in this role will oversee a team of counselors or mentors, manage daily operations, and ensure service quality and consistency in student guidance. Responsibilities include monitoring performance metrics, coordinating schedules, providing coaching and feedback, and resolving escalated student queries or issues. The Team Lead will collaborate with cross-functional teams to refine processes, implement best practices, and contribute to continuous improvement in student support and program delivery. This role also involves reporting on team outcomes, maintaining documentation, and supporting the implementation of new initiatives aligned with LearningShala’s mission.
Qualifications
Demonstrated leadership and people management skills, including team supervision, coaching, and performance management.
Strong communication and interpersonal skills for interacting with students, mentors, and internal stakeholders.
Experience in operations or service delivery management, preferably in education, edtech, counseling, or related domains.
Ability to analyze data, track KPIs, and use insights to improve processes and team effectiveness.
Solid organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
Comfort with digital tools and platforms used for virtual counseling, CRM management, and internal collaboration.
Bachelor’s degree in any discipline; a background in education, psychology, management, or counseling is an advantage.
Prior experience in student counseling, academic advising, or customer-facing roles is highly beneficial.
Commitment to ethical, transparent guidance and a student-first approach to decision-making.

Work arrangement
No