Practitioner Accreditations and Retention Specialist

What you'll be doing
As the regional expert for practitioner accreditations and retention in Denmark, you'll help create exceptional experiences that enable practitioners to thrive.
Supporting Practitioner Accreditation
You'll coordinate and deliver a seamless accreditation experience by:
Managing the administration and logistics of Insights Discovery Accreditation (IDA) programmes
Communicating confidently with learners before, during, and after accreditation
Supporting both public and private accreditation programmes
Maintaining systems and platforms including D365, Zoom, and operational tracking tools
Welcoming newly accredited practitioners and helping them engage quickly with the wider Insights community
Driving Practitioner Retention
You'll play an important role in maintaining strong practitioner relationships by:
Managing Annual Licence Fee (ALF) renewals across the region
Working closely with Sales Account Managers and Customer Success colleagues to maximise renewal success
Proactively engaging practitioners who may be at risk of leaving the community
Demonstrating the value and benefits of ongoing accreditation and licensing
Supporting practitioners through organisational or career transitions to help them remain connected to Insights
Contributing to Commercial Success
You'll help strengthen regional performance by:
Monitoring accreditation participation and renewal trends
Identifying risks, opportunities, and areas for improvement
Sharing regional insights with colleagues across Sales, Marketing, Product, and Community Activation teams
Supporting initiatives that improve practitioner engagement and long-term retention
Contributing to a collaborative global Customer Success function
Delivering Operational Excellence
You'll also:
Maintain accurate CRM records and reporting
Support finance administration activities including purchase orders and invoicing
Ensure data accuracy across all practitioner records
Identify and implement process improvements that enhance both efficiency and customer experience
What we're looking for
We're interested in people who are passionate about creating outstanding customer experiences and who enjoy working in a fast-paced, collaborative environment.
You'll bring:
Fluent Danish and English language skills, both written and spoken
Strong organisational and coordination abilities
Experience in administration, customer success, event delivery, learning and development, or a related field
Excellent communication skills with the ability to build strong relationships across a variety of audiences
Confidence using CRM systems, Microsoft Office applications, and virtual delivery platforms
A proactive approach to problem-solving and continuous improvement
Strong attention to detail and a commitment to delivering high-quality work
An interest in using data and insights to improve customer outcomes
How you'll show up
At Insights, we're guided by our values and are looking for someone who:
Puts customers and practitioners first
Builds trust through warm, professional communication
Is proactive, curious, and solutions-focused
Collaborates effectively across teams, functions, and geographies
Understands the link between customer engagement and commercial success
Embraces change and actively seeks opportunities to improve

Employment type
Full-time

Work arrangement
No