Fulfilment Operative

What you’ll do to succeed
Provide a legendary service to both internal and external customers
Raise issues quickly and accurately to the Fulfilment Supervisor or Fulfilment Manager where appropriate and assist with all customer and stakeholder needs as required
How you’ll do this
Liaising and communicating with other departments regarding confirmed and in flow orders to obtain clarity for the team and help guide people through the order management system when needed.
Monitoring and reporting KPI’s as required
Dispatching orders on time by using appropriate software for courier service.
Ensuring that orders are delivered on time by the most cost effective method.
Arranging for pick-ups and returns from venues, clients and staff.
Dispatch outgoing mail using couriers and postal service when necessary.
Responsible for all print equipment and for duties including complex printing, production, binding and laminating of materials.
Reporting any printer maintenance issues where faults occur, liaising with maintenance provider to ensure problems are resolved as quickly as possible.
General maintenance of print equipment and copiers.
Ensuring a stock of materials are kept at an acceptable level, placing material PO’s as required.
Other reasonable duties as assigned
How you’ll show up
Reliable and responsible
Has a positive can do attitude
Self-motivated
Customer-focussed
Organised with good attention to detail
Team player
Works calmly under pressure
Flexible to changing priorities
Takes ownership and accepts accountability
What you’re great at
Experience of working to deadlines
Experience of working within a team
Experience of working in a customer centric environment
Ability to operate and understand a variety of print room machinery
Effective communicator, able to build and maintain professional relationships with colleagues
Ability to work on own initiative whilst maintaining a positive and professional manner at all times
Good communication skills – written and oral
Working knowledge of MS Word, Excel, Outlook, Teams & D365
Ability to pick up new systems quickly

Employment type
Full-time

Work arrangement
No