Delivery Consultant - US

Delivery Consultant
Help organisations unlock their potential through exceptional learning experiences
If you're passionate about creating learning experiences that genuinely make a difference, this could be the role for you.
As a Delivery Consultant, you'll work directly with customers to deliver exceptional learning experiences that help organisations achieve their strategic objectives, build lasting capability, and realise measurable value from their investment in Insights.
Every workshop, coaching conversation and customer interaction is an opportunity to create impact and add value. You'll build trusted relationships with practitioners and senior leaders, strengthen confidence in the Insights portfolio, and help customers turn learning into meaningful action.
This is a customer-facing delivery role first and foremost, allowing you to do what you do best: facilitate engaging learning experiences, inspire change, and help customers achieve measurable outcomes. Alongside delivery, you'll contribute to the ongoing evolution of our learning ecosystem by sharing insights, capturing feedback and helping shape future learning experiences.
What you'll be doing
Creating meaningful impact for customers
Deliver engaging, relevant and impactful learning experiences that create real value for customers, facilitating both virtual and face-to-face sessions with confidence, gravitas and agility.
Build credibility and trusted relationships with practitioners and senior leaders
Help customers build capability, confidence and long-term success
Ensure every engagement leaves customers clear on their next stage of development
Deepening customer value
You'll be naturally curious about your customers, taking time to understand their challenges, ambitions and opportunities.
Build trusted relationships that strengthen long-term partnerships
Identify opportunities to deepen impact beyond the immediate engagement
Help customers understand the full value of the wider Insights portfolio
Support practitioner development, confidence and product adoption
Capture and qualify opportunities that support future customer growth
Develop collaborative partnerships with our sales colleagues, providing feedback and debriefing opportunities following delivery sessions
Shaping the future of learning at Insights
Your experience in the room matters. You'll play a key role in helping us continuously improve how we deliver learning experiences.
Deliver with agility and flexibility to ensure sessions deliver against outcomes and objectives
Contribute to the improvement of learning materials and facilitation approaches
Share practical facilitation insight and best practice with colleagues
Capture customer and practitioner feedback, themes and learning observations
Identify opportunities to improve future delivery and customer experience
Collaborate across the business to strengthen learning experiences and customer outcomes
Contribute to communities of practice and shared learning
What you'll bring
Customer-focused, with a genuine passion for creating meaningful outcomes
Commercially curious, always looking for ways to deepen value and impact
Professional and credible, able to build trust at every level
Learning-oriented, continually reflecting, improving and sharing insight
Collaborative, enjoying working across teams to achieve the best outcomes
Confident in front of customers, bringing energy, presence and authenticity to every interaction
What you'll bring
Customer-focused, with a genuine passion for creating meaningful outcomes
Commercially curious, always looking for ways to deepen value and impact
Professional and credible, able to build trust at every level
Learning-oriented, continually reflecting, improving and sharing insight
Collaborative, enjoying working across teams to achieve the best outcomes
Confident in front of customers, bringing energy, presence and authenticity to every interaction
Highly experienced in Insights Discovery, holding and maintaining an active certification with a commitment to continuous professional development
What you're great at
Delivering high-impact facilitation and learning experiences
Building strong relationships with practitioners and senior stakeholders
Translating Insights into practical, real-world application
Spotting patterns and turning them into meaningful improvements
Communicating clearly and influencing effectively
Collaborating across teams and functions to drive incredible experiences and value
Creating engaging customer experiences that leave a lasting impression
What success looks like
You'll know you're making a difference when:
Customers achieve their intended outcomes and realise measurable value
Learning experiences generate strong feedback and advocacy
Customers leave inspired, confident and clear on what's next
Opportunities for further impact and growth are identified
Your insights help improve future delivery, resources and learning experiences
You contribute to a culture of learning, collaboration and continuous improvement across the business
Why join us?
This is an opportunity to combine your passion for facilitation, coaching and customer impact in a role where your work creates meaningful change every day. You'll help organisations build capability, support practitioners on their development journey, and play an important role in shaping the future of learning at Insights.
If you love creating transformative learning experiences and building relationships that make a lasting difference, we'd love to hear from you.

Employment type
Full-time

Work arrangement
Yes