Senior Onboarding Consultant – EMEA

Does driving innovation and creating better experiences through technology inspire you?
At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people run better businesses, build stronger communities, and love what they do.
Your Role
As an integral part of our team, your mission as a Senior Onboarding Consultant is to ensure a seamless integration of Re-Leased software for our largest clients. You'll serve as the vital link between our company and customers during the onboarding process and ensure clients realise the full value of Re-Leased. This role can be based anywhere in the UK or join our London office.
Your Responsibilities
Deliver engaging, jargon-free training to end users and execs — virtually or in-person
Run smooth onboarding projects from kick-off to handover
Understand each customer’s business and tailor their setup for long-term success
Troubleshoot early-stage challenges and act as a trusted advisor
Coordinate with internal teams (Product, Support, Success) to keep onboarding on track
Translate customer needs into practical system configurations
Work with our product experts to find the best-fit workflows and features
Redefine customer processes to align with product features
Your Experience
Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS)
Background in PropTech or commercial real estate (property ops, accounting, etc.)
Evidence of working with large/enterprise customers
Experience managing customer-facing projects
Skilled at giving product demos and guiding customers through solutions
Familiar with tools like Salesforce, MS Teams, and project tracking platforms
Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.