Front Office Manager

We’re Hiring | Front Office Manager
Location: Hyderabad
Department: Front Office
Experience: 5+ years in hotel operations, preferably with 5 star or luxury hospitality experience
We are looking for an experienced and guest focused Front Office Manager to lead our front office operations and ensure a seamless experience for every guest from arrival to departure.
Key Responsibilities
• Oversee the day to day operations of the Front Office department
• Lead, train and motivate the front office team to deliver consistently high service standards
• Manage guest check ins, check outs, room assignments and special requests
• Ensure smooth coordination between Front Office, Housekeeping, F&B and other operational departments
• Handle guest feedback, requests and service recovery professionally and efficiently
• Monitor room inventory, occupancy, arrivals, departures and VIP movements
• Maintain accurate records and ensure compliance with hotel policies and operating procedures
• Drive guest satisfaction and identify opportunities to improve the overall guest experience
• Support the management team in achieving operational and commercial objectives
• Ensure the Front Office team maintains professional grooming, communication and service standards
Candidate Profile
• 5+ years of relevant experience in Front Office operations
• Prior experience in a 5 star, luxury or upscale hotel is preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong understanding of hotel PMS and front office procedures
• Guest focused with a proactive approach to problem solving
• Well groomed, organised and confident in handling guest interactions
• Experience in a pre opening hotel will be an advantage

Work arrangement
No