Deputy Branch Manager

Company Description Care Insurance (Care Health Insurance) is a specialized health insurer offering a broad range of products, including retail health insurance, top-up coverage, personal accident, maternity, international travel, and critical illness plans, as well as group health and group personal accident coverage for corporate clients. The company also serves rural markets through micro insurance products and provides a comprehensive suite of wellness services. With a strong focus on consumer-centricity, Care Insurance invests in technology to enhance customer service, drive product innovation, and deliver value-for-money solutions. The organization has been recognized with ‘Smart Insurer’ and ‘Sales Champion’ awards in the Health Insurance category at the ET Now Insurance Summit & Awards 2025, reflecting its performance and industry standing.
Role Description The Deputy Branch Manager is a full-time, on-site role based in Lucknow, responsible for supporting overall branch operations and business growth. This role includes supervising sales and service teams, driving achievement of branch targets, and ensuring high standards of customer experience and policy servicing. The Deputy Branch Manager oversees processes related to policy issuance, claims coordination, and compliance with regulatory and company guidelines. Day-to-day activities involve monitoring branch performance metrics, implementing local sales and marketing initiatives, mentoring team members, and maintaining strong relationships with customers, corporate partners, and intermediaries. The role also requires preparing reports for senior management, ensuring operational efficiency, and actively contributing to continuous improvement at the branch level.
Qualifications
Experience in branch operations, sales management, and customer service in insurance or financial services.
Strong skills in team leadership, performance management, and staff coaching.
Ability to manage targets, analyze branch performance data, and implement corrective action plans.
Knowledge of health insurance products, basic underwriting principles, and regulatory requirements.
Excellent communication, negotiation, and relationship-building abilities with customers and partners.
Proficiency with MS Office and branch management systems; comfort working with digital tools and reports.
Bachelor’s degree in business, finance, management, or a related field; relevant professional certifications in insurance are an advantage.
Proven ability to work in an on-site, fast-paced environment, handle multiple priorities, and maintain high ethical standards and integrity.

Work arrangement
No