Key Account Manager

Company Description Care Health Insurance is a specialized health insurer offering a broad portfolio of products, including retail health insurance, top-up coverage, personal accident, maternity, international travel, and critical illness plans, as well as group health and personal accident insurance for corporates. The company also serves rural markets with micro insurance products and provides a comprehensive set of wellness services. Guided by a core philosophy of consumer-centricity, Care Health Insurance invests significantly in technology to enhance customer service, product innovation, and value-for-money solutions. Its focus on excellence has been recognized with “Smart Insurer” and “Sales Champion” awards in the Health Insurance category at the ET Now Insurance Summit & Awards 2025. Applicants can expect to join a growing organization that values customer focus, innovation, and performance.
Role Description The Key Account Manager is a full-time, on-site role based in the Pune Division, responsible for managing and growing relationships with strategic corporate and institutional clients. Day-to-day activities include overseeing key account portfolios, identifying cross-selling and up-selling opportunities, and working with internal teams to design and deliver tailored health insurance and wellness solutions. The role involves preparing and executing business plans for assigned accounts, monitoring performance against targets, and ensuring high levels of client satisfaction through proactive communication and problem resolution. The Key Account Manager will collaborate closely with sales, underwriting, operations, and customer service teams to support renewals, negotiations, and long-term client retention. Regular reporting, market analysis, and participation in client meetings and presentations are integral to this position.
Qualifications
Strong Account Management and Key Accounts skills, with experience handling corporate or institutional clients.
Robust Analytical Skills and Business Planning capabilities to develop account strategies, review performance, and support data-driven decisions.
Proven Customer Service orientation, with the ability to manage client expectations and resolve issues efficiently.
Excellent communication, negotiation, and relationship-building skills.
Bachelor’s degree in Business, Management, Finance, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
Prior experience in insurance, financial services, or healthcare domains is preferred.
Ability to work on-site in Pune Division, manage multiple stakeholders, and meet deadlines in a fast-paced environment.
Proficiency with MS Office and CRM tools, along with familiarity with reporting and presentation software.

Work arrangement
No