Services Manager, General Ledger

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
The Services Manager, General Ledger is responsible for end-to-end delivery of Dayforce General Ledger solutions through a team of consultants. Key responsibilities include project staffing, customer relationship management, and people management. In addition, the Manager contributes to the development of the General Ledger practice and may participate in the sales cycle to determine scope and effort and set expectations for project delivery.
What You’ll Get To Do
Achieve and Exceed Implementation Targets
Ensure team targets are met
Manage a group of employees and to ensure the on-time delivery of their projects that are primarily in North America
Support the sales cycle through scoping and approval of solutions
Increase the Value of the Dayforce Application for Customers
Collaborate with Dayforce partners and provide Ceridian sponsorship and governance on partner-led implementations
Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the General Ledger Guided methodology.
Ensure High Customer Satisfaction and Referenceability
Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce tools, techniques, and methodology
Manage customer relationships and provide team oversight through Dayforce implementations
Support project staffing and resource management
Motivate teams to document solutions and contribute to internal knowledge share
Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
Participate in the company’s internal, departmental, and cross-departmental initiatives
Increase Engagement and Capabilities of Team Resources
Manage and support a team of experienced resources to execute effectively and fulfill practice objectives
Leverage shared implementation services and subject matter experts to augment team core skills
Provide coaching and mentoring to improve performance and drive career development
Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner
Skills And Experience We Value
Bachelor’s degree or equivalent experience
Strong knowledge of accounting principles an asset
Experience in human capital management applications consulting preferred
5+ years in Consultant role with Dayforce an asset
Strong background in leading software implementation projects
Demonstrated experience translating customer business requirements into workable software solutions
Proven experience in change management
Mastery in Microsoft Office products
Consulting and management experience in a SaaS / Cloud computing environment
Ability to effectively implement Dayforce modules an asset
Ability to sell the value of Dayforce General Ledger Implementation methodology
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to provide direction to multiple projects and manage competing priorities
Excellent organization, communication, and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
Ability to effectively manage resources and performance to meet current and future demands
Ability to coach and mentor consultants on consulting, solution delivery and change control tools and techniques
Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle
What’s In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
This job posting is for an existing vacancy
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
About The Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

Work arrangement
Yes