Customer Support Executive

Company Description RMV Workforce LLP is a forward-thinking consulting firm based in India, supporting clients across IT, Non-IT, and BPO sectors. The organization focuses on helping businesses drive innovation, solve complex challenges, and transform their operations. Team members work within a collaborative, inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers opportunities to build impactful careers while contributing to the success of a wide range of industries.
Role Description The Customer Support Executive will provide on-site customer service and support from the Gurugram office in a full-time capacity. Daily responsibilities include responding to customer inquiries via phone, email, and online channels, resolving issues promptly, and ensuring a positive customer experience. The role involves documenting interactions, escalating complex problems to the appropriate teams, and following up to ensure resolution. The Customer Support Executive will collaborate with cross-functional teams, maintain knowledge of products and services, and contribute to continuous improvement of support processes and customer satisfaction.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills, with a focus on clear communication and empathy.
Candidates should possess skills in Customer Satisfaction, including the ability to handle feedback, manage complaints, and build long-term customer relationships.
Candidates should possess Online Support experience, including handling queries through chat, email, and other digital platforms.
Candidates should possess Technical Support abilities, such as basic troubleshooting and guiding customers through product or service-related issues.
Candidates should possess proficiency in spoken and written English; knowledge of additional languages is an advantage.
Candidates should possess strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Candidates should possess familiarity with CRM or ticketing tools; prior experience in BPO or consulting environments is beneficial.
Candidates should possess at least a high school diploma; a bachelor’s degree in any field or equivalent experience in customer support is preferred.

Work arrangement
No