AWS Guest Service Representative - Amazon

The Northwest Center @ Amazon team operates in a fast-paced and corporate environment where we provide professional 5-star customer service across several program divisions. The Northwest Center @ Amazon team provides a wide variety of office and logistical services to Amazon. We are a non-profit organization that is focused on supporting and advocating for individuals with disabilities. We take pride knowing our work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.
Come join the Northwest Center team as an AWS Guest Service Representative. In this role you will greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor. Direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space and Verify pre-registered guests and assist with visitor check-in.
Location: Arlington, VA & DMV
Schedule: Monday through Friday between 7:30am - 9:00pm and Saturdays between 10am - 4pm (Full-Time role, 8 hr shifts within operating hours)
Starting Wage: $25.13 per hour | Full Wage Range: $25.13 - $30.45 per hour
What We Can Offer:
Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/
What You Will Do
Greet and welcome all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor.
Talks to the public with or without the use of supplemental material (i.e. notecards, pictures, physical props).
Be prepared to direct visitors to the interactive space, answer basic questions about the space as well as encourage visitor engagement in the space.
Be ready to share nearby places to eat and other landmarks to visit within the area.
Complete opening and closing duties of Skills Center each day.
Verify pre-registered guests and assist with visitor check-in.
Track appropriate metrics as directed by team leadership.
Setup classrooms prior to each class.
Prepare and setup Skills Center resources including printed materials, supplies, and swag.
Provide feedback to leadership on observations made regarding visitor engagement and other comments related to the visitor experience.
Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs.
Assist with special events and projects, as requested.
Assist Skills Center Site Lead with catering orders.
Arrive in the designated attire and ensure a clean and professional appearance.
Immediatel